Careers at Stamps.com

Customer Care Representative

Do you want to work in a positive, upbeat, and casual dress environment, where you receive lots of perks such as free snacks and beverages? Are you looking for great pay ($13/hour) and amazing benefits including medical, dental, vision, 401k, educational reimbursement, stock options and much more? If you're a dedicated individual and are looking for a great environment, look no further and reply to our posting!

We are seeking experienced applicants to join Stamps.com's dynamic team Customer Care Representatives in Playa Vista, CA. We are a fast-growing call center that currently operates Monday - Friday from 6:00 AM to 6:00 PM Pacific Time (no weekends!).

The ideal candidate will be an excellent communicator that is able to identify customer issues, provide meaningful solutions, and go "above and beyond" with each customer interaction.

This is an exciting position that provides you with exposure to the inner workings of an Internet-based software company. Stamps.com hires from within as much as possible and your Customer Care Representative position will open up opportunities to be promoted to positions in other departments. Our CCRs have gone on to be part of our Commerce, Accounting, Reception and even Corporate Sales and Marketing teams!

Responsibilities include, but are not limited to:

• Providing world-class Customer Care via phone, e-mail, and other communication channels. The majority of the interaction will be over the phone in a fast-paced call center environment.
• Providing product benefits to potential customers to improve conversion rates.
• Explaining the value of the service to existing customers looking to cancel their membership.
• Assisting customer in a professional and empathetic manner with account inquiries, online store orders, and general presales/retention questions.

REQUIREMENTS:

• Must have a "customer first" attitude and be service-oriented, friendly and possess a positive attitude.
• Outstanding written and verbal skills are required.
• Ability to multi-task and work in a dynamic environment.
• Strong interpersonal communication skills.
• Must be able to work a flexible schedule.
• Computer proficiency with the ability to handle multiple PC applications at once.
• Strong sense of urgency, follow-through and attention to detail.

PREFERRED QUALIFICATIONS:

• 1-3+ years of previous call center experience.
• Bilingual is a plus.

Stamps.com is an Equal Opportunity Employer and we comply with all applicable laws prohibiting discrimination against any applicant or employees on grounds of race, ancestry, place of origin, color, ethnic origin, citizenship, age, creed, sex, marital status, handicap, sexual orientation and pregnancy.

PLEASE NO PHONE CALLS! WE ONLY ACCEPT E-MAIL RESPONSES OR INQUIRIES.

Please use the following form to submit your résumé to Stamps.com.

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As a federal contractor, Stamps.com Inc. is required to compile the following information for statistical purposes in order to comply with certain federal regulations relating to Equal Employment Opportunity and Affirmative Action Requirements. The information you provide is strictly on a voluntary basis, and the content of the information will not affect your eligibility for employment. Likewise, if you choose not to provide this information it will not affect your eligibility for employment in any way.

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Stamps.com is an equal opportunity employer.

You may also send your information via U.S. mail to:

Support Jobs
Stamps.com
12959 Coral Tree Place
Los Angeles, CA 90066-7020

Please be sure to mention the position for which you are applying.