Customer Support Representative

Stamps.com is the leading provider of Internet mailing services and we are seeking experienced applicants for our growing Customer Care department located in Playa Vista CA.

The ideal candidate will be an excellent communicator able to identify customer issues, provide meaningful solutions, and go "above and beyond" with each customer interaction. Qualified professionals should have at least 2+ years of customer care/call center experience.

The Contact Center currently operates Monday - Friday from 6:00 AM to 6:00 PM PT.

Responsibilities include, but are not limited to:

• Providing world-class Customer Care via phone, e-mail, and other communication channels. The majority of the interaction will be over the phone in a fast paced call center environment.
• Assisting customer in a professional and empathetic manner with account inquiries, online store orders, and general presales/retention questions when necessary.

• Must have a "customer first" attitude and be service oriented, friendly and possess a positive attitude.
• Outstanding written and verbal skills are required.
• Ability to multi-task and work in a dynamic environment.
• Strong interpersonal communication skills.
• Must be able to work a flexible schedule including evenings and weekends.
• Computer proficiency with the ability to handle multiple PC applications at once.
• Strong sense of urgency, follow-through and attention to detail.

We offer great compensation and benefits, including medical, dental, vision, 401k, educational reimbursement and much more! We also offer a positive upbeat work environment, including lots of perks such as free snacks and sodas. If you're a dedicated individual and are looking for a great new fresh environment, look no further and reply to our posting.

Stamps.com is an Equal Opportunity Employer and we comply with all applicable laws prohibiting discrimination against any applicant or employees on grounds of race, ancestry, place of origin, color, ethnic origin, citizenship, age, creed, sex, marital status, handicap, record of offenses, sexual orientation and pregnancy.

PLEASE NO PHONE CALLS! WE ONLY ACCEPT EMAIL RESPONSES.

Please use the following form to submit your résumé to Stamps.com.

Stamps.com is an equal opportunity employer.

You can also send your information via regular mail to:

Support Jobs
Stamps.com
12959 Coral Tree Place
Los Angeles, CA 90066-7020

Please be sure to mention the position for which you are applying.