U.S. HealthWorks Medical Group

National Leading Medical Provider Replaces Postage Meters with Stamps.com Enterprise Software in More Than 140 Locations, Across 14 States and Saves $65,000 a Month on Average.


 

"Now I don't have to waste time standing by a postage meter machine. With Stamps.com, I now have user-friendly software, simple digital scales, and friendly customer service."
Rahab Kamau, Center Manager, U.S. HealthWorks Medical Group

Customer
U.S. HealthWorks Medical Group, based in Valencia, California, is dedicated to providing the best medical care to patients and to helping employers control work-related injury costs. When it comes to managing workplace injuries, employers turn to U.S. HealthWorks Medical Group. Since 1995, the medical provider has helped businesses control work-related injury costs through quality medical care and effective management of claims and lost work time, while specializing in early return-to-work, injury prevention and wellness programs. The medical provider serves thousands of patients every day with over 140 medical centers in 14 states, and 2,000 employees including approximately 350 affiliated physicians.

Challenge
In the medical field, the exchange of information must be efficient and quick. U.S. HealthWorks Medical Group used postage meters to process and send the company's mail. As significant challenges arose from using postage meters, the company's Purchasing department evaluated the issues within the organization and found that postage meters were a time liability. Feeding mail through the bulky meters slowed productivity, the certified mail process was inefficient, and using the phone to add postage had become a tedious, time-consuming task. "We send out approximately 100 envelopes a week, and adding postage to the meter was such an archaic process," said Center Manager Lynn Stephens.

Solution
To address the time constraints inherent to postage meters, the Purchasing department evaluated the Stamps.com Enterprise software as a replacement. Throughout the evaluation process, end users noted that the software solution would allow employees to easily add and print postage online using their existing computers and printers. The advanced tracking and reporting features would give management unprecedented visibility and control over mailing expenses across the entire network of medical centers. Most importantly, the company stood to save a lot of money by eliminating the postage meters and accompanying long-term leases, expensive inks and additional fees.

Backed by powerful features and benefits, the Stamps.com Enterprise software was unanimously selected to replace the company's postage meters. "Our corporate office announced the change and immense potential for cost savings, so I was excited about that and the user-friendly software," said staff member Silvia Rojano-Ramirez.


RESULTS

Cost Savings
U.S. HealthWorks Medical Group traditionally relied on postage meters for mailing. Once Stamps.com Enterprise software was integrated in all 140-plus medical centers, the company was able to eliminate incurred fees from postage meter leases, pricy inks and hidden services. In contrast to postage meters, Stamps.com Enterprise software works instantly after a one-click download and doesn't require additional hardware, long-term contracts or ink refills. With each medical center now using the powerful software on their existing computers, U.S. HealthWorks Medical Group saves an average of $65,000 a month. "Just in this medical center alone, we save $100-$150 per month on postage, plus we're no longer paying an additional $245 per month to lease the postage meter," said Center Manager Rahab Kamau.

Efficiency
After encountering time, productivity and usability challenges with postage meters, having an efficient postage solution was a major criterion for U.S. HealthWorks Medical Group. Implementing Stamps.com Enterprise software helped the company maximize efficiency across all mailing functions and medical centers. The easy-to-use interface and ability to print postage allowed employees to perform everyday mailing functions quickly and with ease – from processing certified mail to adding postage. Additionally, employees benefitted from the services of the Stamps.com Customer Care team when technical issues arose. "Now I don't have to waste time standing by a postage meter machine. With Stamps.com, I now have user-friendly software, simple digital scales, and friendly customer service," said Center Manager Rahab Kamau.

Stamps.com Enterprise has allowed U.S. HealthWorks Medical Group to generate cost-savings and productivity throughout their network of medical centers. Stamps.com delivers an efficient postage solution while U.S. HealthWorks Medical Group delivers the right care, right away. What a great combination!

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