In order to do a mail merge with postage in Microsoft Word XP (2002), you MUST first complete some pre-setup configuration. These instructions can be found here.

Once you complete the pre-setup, follow these easy steps to begin doing a mail merge with postage:

1. In a Word document, in table format, set up the following data headers: <FirstName>, <LastName>, <Address1>, <City>, <State> and <PostalCode>

   FirstName	LastName	Address1	City	State	PostalCode
   John	Smith	123 1st St	Anytown	CA	90000
   Jane	Doe	456 1st St	Anytown	CA	90001

   Click here for a sample table.

   NOTE: Due to the way that information is processed by Stamps.com, you must use a table created in Word saved in a document file format (.doc). Documents coming from an Excel or Access document, text files, htm or html documents will not work for this mail merge process.

2. Type the contents of the letter that you wish to use for your mail merge or open an existing letter.

3. Once typed (or once you have your letter open), go to Tools -> Letters and Mailings -> Mail Merge Wizard

4. On the right hand side, there will be a menu that will help you to walk through the mail merge process. To start, choose 'Letters' as your document type and click 'Next: Starting Document' at the bottom.

   

5. Click on 'Use the current document' and click on 'Next: Select Recipients'

   

6. Click on 'Use an existing list' and click on 'Select a list'. Find the table that you created. Once loaded you will see a window that contains your mail merge recipients.

   

   Click OK to leave that window and click on 'Next: Write your letter'

7. This next step is VERY important. Do NOT insert fields using the tools in 'Write your letter' (Step 4 of 6). Skip this step. In order for this merge to function properly, you must use the drop down menu you created in the Pre-setup process located next to your Stamps.com icon.

   

8. When finished inserting the fields, click 'Next: preview your letters'. You will now see the first person in your mail merge on the screen in your letter. You can use the << to go backward and >> to go forward when viewing your recipients.

   

9. You do NOT need to click on the next step to continue. You must now click on your Stamps.com icon to log on to your software.

   

   Once logged on, your addresses will be verified and you will be able to print your postage.

If you experience any difficulties with this mail merge, please email us your error codes and/or messages that you may receive in order to help us troubleshoot this issue further. We thank you for your support and cooperation.

Microsoft Office XP (2002) Pre-setup Instructions:

In order to successfully merge documents with Office XP and Stamps.com, you must setup an additional menu on your toolbar. This menu can be created by:

1. Go to the Tools menu and click on 'Customize'
2. Choose the tab labeled 'Commands'
3. In the "Categories" box, find the option labeled 'Mail Merge' and in the "Commands" box find the one labeled 'Insert Merge Field'

   

4. Drag the 'Insert Merge Field' over to your tool bar and place it next to your Stamps.com Icon.

   

5. Close the Customize window and you are ready to continue.

If the solution(s) provided in this page failed to solve your issue, please use our search form or return to our Support Home Page or contact Customer Support.