Customer Support: My Account: Misprinted & Unused Postage Refund Policy
To submit a Shipping Label refund claim on-line, simply use the Activity tab found in the Stamps.com software.
Stamps.com recognizes that there are occasions in which your printer may not print postage correctly or you decide not to use the postage that you printed. Stamps.com will assist you in obtaining a refund for misprinted or unused postage by submitting a request to the U.S. Postal Service® on your behalf. Only current customers are eligible for misprint refunds.
You can file your refund request either electronically or by postal mail, depending on the type of postage. All requests must be generated using the Stamps.com software.
e/Refunds
Qualified Mailpieces
Shipping - all mail classes, all media types
Mailing - all First-Class Mail® envelopes, postcards and flyers
- No printed claim form or proof of printing is required
- eRefund claims must be submitted within:
- e/Refund claims must be submitted within 10 days of printing.
- Email notification is sent for both refund credits and credit denials
- Refund credits appear in your Stamps.com account within 3 to 4 weeks
- Eligible prints are labeled as "e/Refund" in your Stamps.com Printed Postage History
Tip: For qualified mailpieces you can immediately attempt to reprint your postage without having to apply for a refund credit. If your reprint attempt fails, you can still submit an e/Refund claim.
Mail-In Refund Overview
Qualified Mailpieces (Version 4.0 or higher)
NetStamps™ - all mail classes
Mailing - all mail classes other than First-Class Mail®, all label media types
- Printed claim form and actual evidence of printing is required (i.e. Physical Proof)*
- Refund claim must be submitted within 30 days of the printed mailing date on the postage
- Refund credits appear in your Stamps.com account within 4 to 6 weeks of receipt of claim
- Eligible prints are labeled as "Mail-In" in your Stamps.com Printed Postage History
*If you do not have actual evidence of printing (i.e. No Proof), you must print a copy of your Printed Postage History for the postage being claimed. No Proof refunds will be considered on a case by case basis. Stamps.com will make every effort to obtain a fair refund from the U.S. Postal Service on your behalf. See U.S. Postal Service requirements for refund credit.
Request a Postage Refund
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