Stamps.com recognizes that there are occasions in which your postage may not print as intended or you decide not to use postage that you printed. Stamps.com will assist you in obtaining a refund for misprinted or unused postage by submitting a request to the U.S. Postal Service® on your behalf if you complete the following steps:

1. Verify that your misprinted postage adheres to all U.S. Postal Service requirements for refund credit, including:

• Unused printed postage. Postage already handled or returned to sender by the USPS® are not eligible for refund.
• Entire original mail piece (if postage label already adhered to it) or original label stock (if label not adhered to the mail piece yet). Postage cut-outs or incomplete mail pieces will not be eligible.
• Submission of physical proof (e.g., photocopies of postage/mail pieces and/or print histories are not acceptable).

2. Complete the USPS Credit Request Form.

3. Mail all misprinted postage (with the entire original mail pieces and/or label stock) and completed form to Stamps.com within 30 days of the misprint.

Requests that do not adhere to ALL of the U.S. Postal Service requirements will not receive credit!

Stamps.com will review your refund request and issue postage credit to your Stamps.com account for all amounts in compliance with the USPS refund requirements. You will receive an email confirmation when your account is credited. Please allow 4 to 6 weeks for processing.

Only current customers with an active Stamps.com account are eligible for misprinted postage credits.

Note on Fraud