Stamps.com: Customer Support: Troubleshooting: 25lb. Digital Scale

Customer Support: Troubleshooting: 25 lb. Digital Scale

Your Stamps.com 25 lb. Digital Integrated Scale is designed to work directly with your PC and Stamps.com software to calculate exact postage amounts for your letters and packages.

Note: To integrate the scale to your PC and Stamps.com software, an available USB port is required. If it is not available, you can still use the scale as a stand - alone.

Connect the Scale to Your Computer

Remove the USB Cable from the package.
Attach the larger end of the cable into an unused USB port on your computer (usually located on the back of your PC).
Attach the smaller end of the cable into the small plug jack on the rear of the scale.

Setting Up The Integration

You do not need to download a scale driver for this scale. Once you plug the USB cable into your PC and scale, turn it on and your PC will automatically detect and download the driver.

Integrate the Scale to Your Stamps.com Software

Log into the Stamps.com software.
From the Stamps.com main screen, select the "Tools" menu on the top left corner, then click on "Setup Digital Scale".
In the Setup dialog, select "Stamps.com Model 2500i 25LB USB Scale" from the list.
Click "Install"
Once your digital scale has been successfully set up and tested, close the "USB Scale" screen by selecting "OK".
Select the "Print Postage" tab on the left to open the "Print Postage" screen.
To retrieve weight information from the scale, place the mail piece on the scale. Make sure your scale is on.
Note: While the scale displays weight in increments of 0.5 ounces, the Stamps.com software rounds up to the next ounce.
Complete preparing your mail as usual and click Print.



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