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Customer Support: Troubleshooting: 5 lb. Digital Scale

Your Stamps.com 5 lb. Digital Scale is a standalone scale. Weigh your letters and packages to help you calculate exact postage amounts. Please note that software integration is not available with this model.

How to Calibrate Your Scale

If your scale displays a number other than 0.0 with nothing on it, turn it Off and back On to recalibrate the scale back to 0.0.

Tips to Maintain Your Scale in Good Condition

The 5 lb. digital scale does not require a lot of maintenance. However, you should be aware of these important tips:
  • The digital scale is very sensitive and accurate to 0.1 ounce. As a result, air currents such as heaters and/or air conditioners, temperature changes, and vibration may cause the scale to drift off zero weight. If your scale displays something other than 0.0 with nothing on it, turn it Off and back On to recalibrate the scale back to 0.0.


  • Do not place objects greater than 10 lbs. on the scale as it will damage the scale.


  • Leaving the scale on for extended periods of time will not damage it, but it should be turned off when not in use.





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