--- title: "How to Get a Refund for Late Delivery on Priority Mail Express" url: "https://www.stamps.com/article/how-to-get-a-refund-for-late-delivery-on-priority-mail-express/" type: "post" modified: "2025-11-13T15:18:15+00:00" --- [![Refund for PME Blog](https://www.stamps.com/wp-content/uploads/2024/05/Refund-for-PME-Blog.jpg)](https://www.stamps.com/wp-content/uploads/2024/05/Refund-for-PME-Blog.jpg)We’ve all been in a position where we need something shipped in a rush, whether it be a forgotten birthday gift or a last-minute holiday present. This includes your customers. There will be times customers might ask for expedited shipping on an order, so it can arrive in time for a special occasion. [Pri](https://stamps.custhelp.com/app/answers/detail/a_id/172/kw/priority%20mail%20express%20refund)[ority](https://www.stamps.com/usps/priority-mail-express/)[ Mail Express®](https://stamps.custhelp.com/app/answers/detail/a_id/172/kw/priority%20mail%20express%20refund) is a great carrier service for customers in need of expedited delivery. Plus, Priority Mail Express® includes a guaranteed delivery date, so you can request a refund if your package doesn’t arrive within the given delivery window. Features of Priority Mail Express® ----------------------------------- [Priority Mail Express®](https://www.usps.com/ship/priority-mail-express.htm) includes: - A next-day to 2-day delivery guarantee (by 6PM) - Flat rate packaging options and [free supplies from USPS ](https://www.stamps.com/usps/free-shipping-supplies/) - Tracking throughout your shipment’s entire transit - Up to $100 worth of shipment insurance included - The option for holiday and Sunday delivery for an extra cost Additionally, Priority Mail Express® includes a money-back guarantee. However, it’s worth noting that Priority Mail Express® refund requests do take other factors into consideration like the recipient’s zip code and when your package was dropped off. USPS provides a free [Service Commitments](https://postcalc.usps.com/ServiceCommitments) tool, so you can see which services are guaranteed as well as estimated delivery dates for each available USPS service. More information about Priority Mail Express® refund requests can be found on the USPS [website.](https://pe.usps.com/text/dmm300/604.htm?_gl=1*1t3kd26*_gcl_aw*R0NMLjE2Nzg4OTkxMTguQ2owS0NRancyY1dnQmhEWUFSSXNBTGdnVWhybUQ3SFRlcmtQV1gtaFBwLWZmaERaWk9qblZaQVFWdG9mdTVCOF8zNnJ0X3B1LXgtem5VQWFBbi1VRUFMd193Y0I.*_gcl_dc*R0NMLjE2Nzg4OTkxMTguQ2owS0NRancyY1dnQmhEWUFSSXNBTGdnVWhybUQ3SFRlcmtQV1gtaFBwLWZmaERaWk9qblZaQVFWdG9mdTVCOF8zNnJ0X3B1LXgtem5VQWFBbi1VRUFMd193Y0I.*_ga*MTA3NDU0MjQ2NS4xNjU5OTYzNjc4*_ga_3NXP3C8S9V*MTY4MDExMTMyMS4xMzQuMS4xNjgwMTEyNDE5LjAuMC4w#a_9_5) ![](https://www.stamps.com/wp-content/uploads/2024/05/5-lTYKgSReCklxgKWyx48w9-9RMqVVr6umudkNLUpkOX5xr84o5I2BNUMcjiGSd8biwc_UYsWPvgzN98_PD9eU-5m6pW3SVZgprN4cPJZ0YTqRMY408WIwAedXtvSQwrFM8eM84WsLwiNUdGOI-SZkQ.gif)Priority Mail Express® refunds ------------------------------- If your Priority Mail Express® shipment doesn’t arrive on time and meets USPS requirements, you can [request a refund](https://help.stamps.com/hc/en-us) for the shipping costs of your package. Refund requests can be submitted [through the USPS website](https://www.usps.com/help/refunds.htm), and you’ll need to create a free account to start the process. Priority Mail Express® refunds need to be submitted within 2-30 days of the date the package was mailed\*, and you’ll need the receipt and tracking number to successfully submit the request. You can find your postage receipt through these steps: - Login to Stamps.com - Click on the **History tab** on your dashboard - Select **Search Print History** - Locate the tracking number for the order you’re requesting the refund for - Click on the **info box (i)** next to the tracking number - Print the physical copy of your receipt\* *\*Note: For those using the Stamps.com software, you’ll first click* ***Search*** *on the left-hand side of your screen and then click the info box next to the correct tracking number to generate your receipt.* Priority Mail Express International® refunds --------------------------------------------- Like Priority Mail Express®, certain [Priority Mail Express International®](https://faq.usps.com/s/article/What-is-Priority-Mail-Express-International) are eligible for refund requests. One of the biggest differences between the two is that refund requests for Priority Mail Express International® shipments can only be submitted for the following countries: ![](https://www.stamps.com/wp-content/uploads/2024/05/oaOq_PHGF0H3ULAT-sVXCJwQQ8iBICr_pvHYGE8hn3qmpo0S5rgLBH4vtKPhLrqufypV9k7shLbBB0TC6czjM0yC8QYFIE-HUUyb0CMVwyD6_K5YRgLQYK7UTlabwopVJ-WKqG2yeoMo1bnf4Cx5qAM.jpeg)*Image courtesy of* [*USPS*](https://faq.usps.com/s/article/Priority-Mail-Express-International-reg-with-Money-Back-Guarantee-PMEI-DC#destinations)Priority Mail Express International® shipments will also need to be filed with USPS directly through their [website](https://www.usps.com/help/international-claims.htm) and must be submitted within 3-90 days of when your package was shipped. Conclusion ----------- Priority Mail Express® gives customers an expedited shipping option, so their packages can arrive quickly. Also, the option to request a refund for eligible shipments provides a safeguard for your business if the package arrives late. If you’re an [international shipper,](https://blog.stamps.com/2023/03/22/how-to-ship-international-packages/) Priority Mail Express International® can be offered to your customers as an expedited option and includes a similar refund request option for eligible packages. Help your customers receive their packages in the nick of time with Priority Mail Express® and Priority Mail Express International ®. Summary: How to Get a Refund for Late Delivery on Priority Mail Express (Step‑by‑Step) -------------------------------------------------------------------------------------- If your Priority Mail Express shipment arrives late despite the guaranteed delivery, you may be eligible for a refund. Follow these steps: ### Step 1: Confirm your delivery was late Check the tracking status and delivery timestamp against the guaranteed delivery date. If the item was delivered after the promised date/time, you may qualify. ### Step 2: Locate your receipt and tracking number You’ll need your shipping receipt and the tracking number. In Stamps.com, go to History → Search Print History → Info (i) to find it. ### Step 3: Submit refund request to USPS Visit the USPS refund request portal. Fill out the form within 2 to 30 days from the mailing date, providing your tracking number, receipt, and any required details. ### Step 4: Monitor refund status USPS will review your request. If approved, you’ll receive a refund for your postage costs. Check your email or USPS account for updates. ### Step 5: Consider international exceptions (if applicable) If your shipment is international via Priority Mail Express International, refund claims might follow different deadlines (e.g. 3–90 days) and rules. **[Don’t worry about IMI compliance with Stamps.com. Learn more](https://www.stamps.com/article/usps-imi-deadlines/)**