Case Study: LuxuryPerfume.com Perfume Retailer Streamlines International Orders with Stamps.com

Luxury Perfume

Customer:

Asanka Wick is the owner of LuxuryPerfume.com, a fragrance, hair and skin products online retailer. The parent company, Luxury Perfumes started with humble beginnings over 20 years ago, in 1987 with a single store in California, and went online only a few years ago. Since moving online, LuxuryPerfume.com has seen tremendous revenue growth and Asanka expects to see continued growth over the coming years. Asanka has used Stamps.com from the very beginning to ship merchandise to his customers and also to keep in touch with them via newsletters and coupons.

Challenge:

When he took his company online, Asanka was searching for an effective shipping solution that would allow him to easily print shipping labels and send out packages from his Los Angeles warehouse to customers all over the world.

Solution:

Asanka found Stamps.com and has never looked back. He uses Stamps.com not only to ship to customers within the United States, but also to several international countries such as Mexico, India, France, Australia, Dubai, Brazil, The United Kingdom, Canada, Thailand, Europe and Nigeria.

“Stamps.com is the best thing that happened to my online business!” – Asanka Wick, LuxuryPerfume.com

Results

Time Savings on Domestic and International Orders:

Asanka saves a lot of time on both domestic and international orders as he never has to go to the Post Office to ship any packages to his customers. Moreover, after the labels are printed, he is able to send them accurate tracking information via Stamps.com, saving him additional time on customer service related queries. With all the international shipping he does, Asanka really appreciates how easy it is to fill out Customs Forms for his shipments. The delivery address is automatically imported into the customs form and all he needs to do is click a few buttons and he is done! With the time saved, Asanka is able to focus his attention to generating more sales for the company.

Customer Support:

When Asanka has an issue with the Stamps.com software, he calls the Customer Support Team and has always been met with professional, helpful and friendly staff that has provided resolutions quickly.

To learn more about LuxuryPerfume.com, please visit the website at www.luxuryperfume.com


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