Terms and Conditions
Last revised October 31st, 2022
The terms Stamps.com, Company, us and our shall include Stamps.com Inc., its representatives, officers, shareholders, subsidiaries, parent companies, predecessors, successors, affiliates, employees, and agents. These Terms shall apply to GlobalPost, as defined in Section 11, unless otherwise set forth herein. In the event you download our Windows-compatible software, you may also be presented a Stamps.com End User License Agreement (the “EULA”). In the event of any conflict between the terms of this Agreement and the EULA, these Terms shall govern. Terms related to specific carriers in this Agreement apply to the extent you use those carriers in connection with the Services.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS WEBSITE AND DO NOT SIGN UP FOR A STAMPS.COM ACCOUNT.
BOTH YOU AND THE COMPANY AGREE, WITH THE LIMITED EXCEPTIONS NOTED BELOW AND AS FURTHER PROVIDED BELOW, TO RESOLVE ALL DISPUTES BETWEEN YOU AND THE COMPANY THROUGH BINDING ARBITRATION. ARBITRATION MEANS THAT YOU AND THE COMPANY ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.
1. SERVICE PRICING
Stamps.com offers a variety of services that may be offered individually or bundled – including, without limitation, monthly service plans, term service plans, and pre-paid service plans. Stamps.com may offer features or services in addition to the existing billed services (“Add-on Services” and together with the services, collectively the “Services”). Your service fee, if any, will be calculated based on the service plan presented to you and agreed to by you during service registration, or during any other period where you accept additional services as an existing customer. In addition, you are responsible for all variable and transactional costs of using your applicable Services (for example, postage, fees for carrier services, package insurance, items purchased in the online store, direct and indirect costs of third party service providers and carriers, transaction fees charged directly by Stamps.com for shipping or other services, or other special services selected) in addition to your applicable service fees, if any. The total fees quoted for shipping and other services may include third party carrier fees, partner and other fees charged by Stamps.com which may not be separately delineated from the overall charge. Rates for services charged will be based on the rates that are available for your account and may be updated by Stamps.com in its sole discretion. Stamps.com may, at its discretion, offer substitute services for any selected Services, with substantially the same or improved service levels.
Your recurring service fee, if any, will be calculated and billed based on the terms of your offer. Unless otherwise indicated in the offer, if you have registered for a monthly billing plan (like most Stamps.com users), the monthly billing cycle ends one month after you register. For example, if you register on March 8 the first billing cycle will end April 7, and the second billing cycle will begin on April 8. Stamps.com bills in arrears (i.e., at the end of the applicable billing cycle) and a pro-rated charge for your service fee may apply if you cancel or change your plan in the middle of a billing cycle. In addition, Stamps.com may maintain the availability of the service for the full month when your account is canceled. If you register for a trial offer, but wish to avoid incurring the monthly service fee (including for the first month of service), make sure to cancel your account before the trial period ends. To cancel, you may cancel online or call Stamps.com customer support at 1-888-434-0055, Monday - Friday, 6 am - 6pm (PST).
If you use an Add-on Service that has a charge, then you will be billed that additional amount with each billing cycle for as long as the Add-on Service is active. The billing details for your Add-On Service shall apply as presented to you at the time of your acceptance of the Add-on Service and the billing cycle for any applicable Add-on Service may differ from your billing cycle for other Services or other Add-on Services.
2. STAMPS.COM ACCOUNT AND POSTAL METER ASSIGNMENT
You must pay for any variable transactional charges relating to mailing and shipping (for example, postage) purchased in addition to Stamps.com’s service fee. In order to use Stamps.com for any mailing and shipping services, you must pre-fund your Stamps.com account in an amount equal to or greater than the mailing or shipping service to be purchased. All purchases and debits will be reflected in your Stamps.com account balance. Please note that the funds may be maintained in a pooled account owned by Stamps.com. In the event of any losses, failure or other insolvency of the institutions where funds may be maintained, Stamps.com may be afforded FDIC insurance on the account, (individual account holders are not entitled to such insurance) and Stamps.com may then allocate any insurance proceeds for the benefit of account holders; however, you may not be entitled to receive a refund of all amounts posted with Stamps.com. In the event of any failure or insolvency of Stamps.com, because the amounts held in your Stamps.com account are not insured, they may not be fully refunded.
Stamps.com user accounts are linked to virtual postage meters authorized by the U.S. Postal Service (“USPS”). Virtual postage meters permit the printing of PC postage; absent such meters, Stamps.com could not provide the services it offers. In certain instances, a virtual postage meter may be set up on your behalf and exclusively used to hold your account funds and purchase postage on your behalf (a “personal virtual postage meter”). In other instances, multiple Stamps.com account holders will be aggregated in a group of virtual postage meters, which may be opened and owned in the name of Stamps.com or one of its business partners (an “aggregate virtual postage meter”). When you fund your account to conduct mailing and shipping transactions, the funds you provide will be processed by Stamps.com and either (i) credited in its general account and reflected in your account balance or (ii) funded directly to the USPS and reflected in your account balance. Stamps.com or its business partners will separately add funds to the virtual postage meter as needed based on your mailing and shipping requests and the requests of other accounts assigned to that same aggregate virtual postage meter. Stamps.com or its business partners will ensure that sufficient funds are credited to the aggregate virtual postage meter to allow you to utilize all of the funds in your Stamps.com account. Please note that Stamps.com may also apply your payment for increases to your Stamps.com account balance directly to the applicable virtual postage meter (personal or aggregate) or into Stamps.com’s general account. Stamps.com shall have complete and absolute discretion in deciding whether to assign you to a personal or aggregated virtual postage meter, whether to convert you from a personal to aggregated virtual postage meter (or vice versa), whether to open a new virtual postage meter or use an existing one, whether to open the virtual postage meter in your name or to assign you to an existing aggregate virtual postage meter, and the name under which the virtual postage meter will be activated or maintained. Stamps.com, moreover, may reassign your account from one virtual postage meter to another (whether personal or aggregate), from time to time or at any time.
Business partners, including mailing and shipping carriers, consolidators, resellers, wholesalers, among others, may provide certain rates through the virtual postage meters (whether personal or aggregate) that may be facilitated by Stamps.com in its sole and absolute discretion. Stamps.com has the right to bill customers for the total listed cost of the services selected, including the combined fees of business partners and fees of Stamps.com, without delineating each direct or indirect cost separately in its sole and absolute discretion.
We do not always provide the lowest rates that may be available for your transaction, as rates are dependent on the service you choose and a variety of factors driven by your actions in using our software and by decisions from Stamps.com and other business partners of Stamps.com. You agree to the rate provided and displayed at the time of the transaction, as that amount may fluctuate. No refunds shall be applicable to transactions that could have been obtained at a less expensive rate, unless the transaction qualifies for a refund as provided for elsewhere in our terms.
3. ACCOUNT DURATION
While Stamps.com reserves the right to cancel your account for lack of use, lack of payment, or breach of this Agreement, as a general matter, all Stamps.com user accounts are maintained perpetually unless and until cancelled by the user. If you select a term service plan or a pre-paid service plan, at the conclusion of the term or pre-paid payment period, your account will be automatically converted into a monthly service fee account for all purposes. Following any account cancelation, Stamps.com may maintain certain account settings and information for a period of time in the event of account re-activation. The period of time Stamps.com maintains account information shall be in the sole discretion of Stamps.com.
Some service plans include offers to new or existing customers (for example, a digital scale or free postage). Certain offers may consist of multiple items. You understand that any such item(s) may be provided by either Stamps.com itself or, in Stamps.com’s sole discretion, its vendor(s). You further understand that you may receive, in lieu of any actual item, a voucher that you can redeem to receive such item. You also understand that you may need to take further action (for example, by responding to an email from Stamps.com) to redeem your offer, all as disclosed in the offer details. The offer that you have received may not be combined with any other offer, and is not transferable and cannot be exchanged or redeemed for cash. Limit one (1) offer per user regardless of the number of accounts that user or its affiliates register.
FREE POSTAGE OFFERS: Free postage offers may be granted and shall expire pursuant to the terms of the applicable offer (and applicable state or federal law). Except where prohibited by applicable law, all unused free postage (issued pursuant to a free postage offer) shall expire and be deemed forfeited upon cancellation of your Stamps.com account. Other than as set forth in any free postage offer you may receive, you are responsible for the cost of the postage itself.
5. ACCOUNT CANCELLATION/TERMINATION
You may terminate or close your account at any time. However, depending on the service plan you selected, certain restrictions or fees may apply, as detailed below. To cancel, call Stamps.com customer support at 1-888-434-0055, Monday - Friday, 6 am - 6pm (PST). Online cancellation options may also be available. You will be asked to verify your account information and confirm your intent to cancel your account.
- Monthly Service Plan. You are free to end your monthly service plan at any time. If you terminate your monthly service plan after the applicable trial period, if any, has expired, your account will be handled as follows at the discretion of Stamps.com: (i) either a pro-rated/partial refund of that month’s service fee will apply and your account will be closed immediately; or (ii) your account will remain open and accessible until the end of that month’s billing cycle, at which point the last monthly service fee (for the preceding month) will be charged and the account will be closed and no longer accessible.
- Term Service Plan. If you terminate your term service plan after the applicable trial period, if any, has expired but before the end of your term, you will be required to pay an early termination fee equal to your monthly billing fee multiplied by the number of months remaining on your term. (If you cancel mid-billing cycle, that month’s billing fee will also be charged in full.)
- Pre-Paid Plan. If you terminate a pre-paid plan after the applicable trial period, if any, has expired, your account will be closed immediately and you will not receive any refund.
Except where prohibited by applicable law, unused free or other postage related to an offer, reflected in your account is never refunded; such credits, if any, expire and are forfeited automatically upon termination of your account. Any monthly service fee credits (for trial periods), if any, are likewise not redeemable or refundable. Non-offer related, non-pre-paid account will be refunded pursuant to USPS regulations. You may request a refund of your non-offer related postage balance when you call to close your account. If you have unpaid service fees or other outstanding charges, or a user initiated postage refund request is pending (see User Refunds for Unused on Misprinted Transactions; Destruction of Unused or Misprinted Transactions below for additional details), your refund, if approved, may be delayed or used to pay, in whole or in part, the outstanding balance.
6. TRIAL OFFER TERMS AND RESTRICTIONS
No Risk Trials; the 4 Week Trial: If the plan that you select includes a trial offer (for example, the “4 week Trial”), you may use our service without incurring a service fee charge during the time period specified in your trial, beginning from your registration date. If you cancel your account before the end of your trial period, you will be charged only for any actual shipping and mailing activity or other specific transactions; you will not be charged a service fee. However, if you do not cancel your account before the end of your trial period, at the end of the trial period, you will be charged a service fee from the commencement of your service, including for the period of the trial offer. The trial period is not a free period if service is not cancelled before the end of the trial period. So, for example, if you are a monthly service fee user who signs up for a four week trial offer and you do not cancel within the trial period, after the end of the trial period, you will be charged (a) a monthly service fee covering the first billing cycle including the trial period, and (b) then one month later you will be charged the next monthly service fee covering the preceding month, and you will continue to be charged a monthly service fee unless and until you cancel your account. Each fee will be charged at the end of the billing cycle â€“ in other words, at the end of the month of service to which the fee applies.
Free Trials: If the plan you select does offer a “free trial”, then you will not be charged a service fee for the period of the free trial offer; i.e., even if you fail to cancel following the trial period, you will not incur a service fee for the trial time period.
7. METHOD OF PAYMENT
DEBIT NOTICE WAIVER: If you elect to pay Stamps.com via a debit card, you hereby waive your rights under 12 C.F.R. 205.10(d) to receive ten days’ advance notice of the amount and date of all varying electronic fund transfers, so long as the transfer falls inside the range of $0.01 and the sum of any amounts you authorize for insurance transactions, mailing and shipping charges, hidden postage labels, reset fees or other non-recurring charges.
8. ACCOUNT FUNDING
You may add funds to your Stamps.com account up to the amount of your maximum permitted balance. The minimum purchase (to fund your account) and the maximum permitted Stamps.com account balance varies by service program. You may also have the option to set your Stamps.com account to pre-fund automatically when the balance is low.
With the exception of certain Stamps.com services, which may require you to maintain a minimum balance in your Stamps.com account for a specific duration following the transaction, you are allowed to print or create labels up to the current balance of pre-funding in your account, as long as all service fees have been paid. If any service fee payment cannot be completed successfully, your account will be suspended until payment is made. You will be notified that your service has been temporarily suspended until all overdue balances have been paid.
If your account balance becomes negative, you authorize Stamps.com to automatically charge your payment method and/or seek reimbursement so that the account balance is no longer negative (to cover previously selected mailing and shipping transactions, short-paid transactions or other requested purchases with Stamps.com). If you utilize services requiring a minimum balance, and your account balance falls below that minimum, you authorize Stamps.com to automatically charge your payment method and/or seek payment to maintain that minimum balance. The minimum additional funding amount for insufficient or negative account balances is $10, and you authorize these charges whether your Stamps.com account is active, suspended, or canceled.
9. BILLING DATE
Recurring, Service Fee Billing: Stamps.com’s service fee and any other applicable fees due will be automatically charged to the account holder’s credit card, debited from the account holder’s debit card or collected via Direct Account Withdrawal from the account holder’s bank account at the end of each billing cycle.
Account Funding and Product Purchase Billing: Purchases for your account balance and product purchases, as well as any fees related to such purchases, will be charged to the account holder’s credit card, debited from the account holder’s debit card or collected via Direct Account Withdrawal from the account holder’s bank account at the time of purchase.
10. MAILING & SHIPPING ADJUSTMENT TRANSACTIONS
If you use a shipping service that is paid only when the label is used or if it is determined by Stamps.com or a carrier partner of Stamps.com that a mailing or shipping transaction did not contain sufficient funds (for example, not enough postage to cover a USPS shipment due to an underreporting of weight at time of print, or a change in mail class eligibility because of carrier rule changes), Stamps.com may automatically deduct the amount for the unpaid or short-paid transaction from your account balance. You will be able to review these adjustments in your account history and reports. If one or more of these payments cannot be collected from your account due to a lack of available funds, your account billing method may be charged (with a minimum charge of $10.00) until you fund your account to cover all outstanding payments and your account may be suspended. Stamps.com reserves the right to retain the services of a collection agency to recover the amount due for outstanding payments.
11. GLOBALPOST TRANSACTIONS AND RELATED SERVICES
Third Party Partners: Certain shipping transactions may be offered through our GlobalPost service, including but not limited to the Global Advantage Program, which enables our customers to ship packages from the United States and international posts at discounted rates (hereafter, “GlobalPost”). We act as your carrier and are primarily responsible for the fulfillment of the GlobalPost services offered through our network of third party parcel processing facilities that are selected and directed by us (“GlobalPost Processing Facility”). If you ship eligible items to a destination through GlobalPost, you may first be required to ship the item through a GlobalPost Processing Facility which will then route the item to the destination address. You acknowledge and understand that we may direct one or more third party global shipping provider(s) to oversee the processing, customs clearance, shipment and, to the extent applicable, the return of the item so long as your shipment meets the terms and conditions of this program and any other applicable third party requirements. Eligible shipment items and quantities are generally governed by the origin and destination country’s postal regulations, import and export laws, rules and requirements. Ineligible items that are shipped may be returned, seized, destroyed, or disposed of pursuant to such laws, rules and requirements. Please contact us for additional information about eligible items and quantities. You agree to indemnify and hold us harmless from any losses, including all legal fees and expenses, that result from your shipment of a parcel that contains ineligible, restricted, illegal, or otherwise prohibited items. You acknowledge and agree that we have the absolute discretion to disable the GlobalPost service from your account.
GlobalPost SmartSaver Ship-In: If you are using GlobalPost SmartSaver Ship-In or any other branded bulk inbound shipping services offered by us, you are responsible for printing (through your account) and affixing the following two shipping labels: (1) the designated shipping label to each parcel, which contains the parcel’s final destination address; and (2) the designated third party carrier label addressed to the assigned GlobalPost Processing Facility to the receptacle containing the bundled parcels. You may be provided with third party carrier labels for the receptacle(s). If the receptable labels are not used by the ship date printed on the labels, they will be automatically refunded and unusable. In the event that labels are generated that are not used for SmartSaver Ship-In or the instructed service, we will charge you for shipping costs and may assess an additional fee and/or disable the program on your account. Parcels that do not reach the assigned GlobalPost Processing Facility, including parcels that are sent to an incorrect location, may not be processed through SmartSaver Ship-In. Parcels that do not have the correct bulk inbound shipping label may not be processed through SmartSaver Ship-In.
GlobalPost SmartSaver Pickup: If you are using GlobalPost SmartSaver Pickup, or any other branded pickup service offered by us, you are responsible for printing (through your account) and affixing the destination label to each parcel and the manifest label to each receptacle, and for bundling the parcels into a receptacle. We will provide you with receptacles or other shipping supplies. At pickup, all receptacles must be scanned by our transportation provider upon receipt and require a signature confirmation from you of the pickup. Our transportation providers reserve the right to require item counts at the time of pickup in the event chronic delivery/loss issues are claimed by you. Any receptacles provided by GlobalPost remain the property of GlobalPost. Upon termination of your GlobalPost account or at the written request of GlobalPost, you must return all receptacles in good condition (excepting normal wear and tear) to GlobalPost within 14 days. Failure to return such receptacles will result in a $50 fee per unreturned or damaged receptacle. You may be required to complete and provide a bill of lading to our transportation provider at pickup. The receptacle and/or parcels must be picked up by our assigned carrier(s) at designated time(s)/date(s). In order for the parcel to be picked up successfully, you must follow the prescribed procedure for local pickup (below). Failure to follow the guidelines may impact the deliverability of the parcels and cost of the services.
Procedures for SmartSaver Pickup:
Rates: You will be provided with a unique rate card based on information you provide to us during the onboarding process, such as your location, shipment volume/weight and pickup schedule (pickup days/times and frequency). You are required to provide us with at least 72 hours’ notice if, for any pickup, your shipment volume (parcel count or weight) increases by 10% or more. You may be required to obtain a new rate card if your shipment volume increases, or decreases, by 20% or more. We are not responsible for any unsuccessful pickups if you fail to provide us with required notice. A request for an increase in the frequency of pickups may be subject to additional fees.
Scheduled Pickup: Your shipment must be ready to be transported at the scheduled pickup time (or if a pickup window is provided, at the start of the window). Your refusal to tender your shipment to our transportation provider at the scheduled pickup time will be deemed to be a cancellation and may be subject to a $150 cancellation fee, and you will not be assigned another pickup time as a substitute. If you make arrangements with our transportation provider for a pickup time outside of your scheduled pickup time, we reserve the right to charge you a $150 change fee.
Cancellation: You are required to provide us with at least 24 hours’ notice to cancel a scheduled pickup. If you fail to provide us with required notice, you will be charged a $150 cancellation fee.
Transportation Failures: In the event of a Transportation Failure, please contact us immediately at [email protected] and we will make arrangements for your shipment to be picked up at the soonest available time. If your shipment is not picked up for 3 or more business days from the original scheduled pickup time, a credit equal to 10% of the postage paid for the affected shipments will be made to your account, up to a maximum of $750 per occurrence. “Transportation Failure” refers to our failure to pick up your shipment at the scheduled pickup time.
GlobalPost SmartSaver Dropoff: If you are using GlobalPost SmartSaver Dropoff, you are responsible for sourcing all required shipping supplies, printing and affixing the shipping label to such parcels, bundling your parcels into bags, gaylords or pallets, and transporting your packages to the assigned GlobalPost Processing Facility. For your parcels to be successfully processed, you must follow the required pre-alert process (below) for each dropoff. Failure to adhere to the pre-alert process may impact the deliverability of your parcels.
- You are required to send a pre-alert email to [email protected] prior to dropping off each shipment.
- A 72-hour lead time is required between the receipt of the pre-alert details and your effective start/delivery date for any dropoff of more than 300 shipments in one day.
- A new pre-alert to [email protected] must be sent if there are any material changes in volume, account ID, or origin address(es).
- To cancel a scheduled dropoff, please send an email to [email protected].
- Once the pre-alert/shipment details have been received, GlobalPost will undertake commercially reasonable efforts to provide you with any applicable delivery instructions within 1 business day.
- Shipments must be received at the assigned GlobalPost Processing Facility by 12 noon to receive same day scans.
- You are responsible for transporting your shipments to the GlobalPost Processing Facility, including all associated costs.
Pre-Alert Email. You must provide the following information in each pre-alert email:
- Subject Line: Facility Pre-Alert for [Customer Name]
- Ship Date :
- Customer Name :
- Customer Phone #:
- Customer Email:
- Account # :
- Service Type (Int’l/Dom) :
- Destination Facility:
- Origin address(s) on labels :
- Avg. received shipments per day/shipment :
- Number of pallets or outer containers if applicable :
- Avg. weight per piece :
- Frequency of drop or delivery :
- Name of Carrier (delivery service) :
- For UPS/FedEx, etc. deliveries, the tracking number(s).
- For personal dropoffs, the name of the person or team making the dropoff.
Requirements. We may provide you with rates for transportation services (“Transportation Services”) from time to time. Transportation Services are available Monday through Friday, for scheduled, recurring pick-ups only; no one-time or on demand pick-ups are available. Rates are based on a number of factors as agreed between us and you, including but not limited to pick-up and drop-off locations; pick-up time(s); frequency of pick-ups; and volume, weight and other shipment characteristics (collectively, the “Agreed Schedule”). Changes in any of the foregoing factors may result in a change in rates and/or other applicable fees. Rates are subject to change based on changes in market conditions and fuel surcharges. Rates do not include supplies. Vehicle type will be finalized upon account activation and is subject to change in GlobalPost’s sole and absolute discretion. GlobalPost may engage one or more subcontractors to perform any or all of its obligations in connection with the Transportation Services. You are responsible for paying for all fees for Transportation Services in accordance with the Agreed Schedule. Fees will be billed against your GlobalPost account. Any modifications to the Agreed Schedule must be requested at least 72 hours in advance of the scheduled pick-up time. GlobalPost will use commercially reasonable efforts to accommodate requested modifications but cannot guarantee that such modifications will be made. You must provide at least 24 hours’ prior notice of any pick-up cancellations. Failure to timely cancel a scheduled pick-up will result in a cancellation fee of $150. Freight must be ready for pick-up at the agreed pick-up time. You agree not to communicate directly with the applicable transportation vendor without GlobalPost’s prior written consent. If arrangements that deviate from the Agreed Schedule are made with the transportation vendor directly, GlobalPost reserves the right to charge your account for applicable fees. Transit times for Transportation Services are estimates only and are not guaranteed. You may be required to print and provide a bill of lading to the transportation vendor at pick-up.
Representations and Warranties. You hereby represent, warrant and covenant that: (a) you own the shipped items or have the necessary rights to ship such items; (b) you use the Transportation Services to ship items at your own risk through the carriers that provide the Transportation Services and, except to the limited extent expressly set forth these Terms, agree that Stamps.com will have no liability for any shipped items or any claims, demands, loss or damages related thereto; (c) you are solely responsible for obtaining any insurance to cover any anticipated losses; (d) you are solely responsible for any and all liability, which results or is alleged as a result of such shipped items, including, but not limited to, property damage, personal injury and death; (e) if you are loading, bracing and securing the goods, you understand that you are liable for any claims, loss, or damage as a result of doing so improperly or unsafely. You understand that Stamps.com is in no way responsible for the securing, lading, packaging, or compliance with shipping instructions for your shipments; and (f) you understand that Stamps.com is not a motor carrier, and as such, is not liable or responsible to you or the or the shipment recipient for any shipments transported under these Terms.
Interchangeability of Services Used: We may substitute services in our sole discretion, but we generally offer substitute services that are similar to the originally selected service. In the event that another service is used, commercially reasonable efforts will be made to maintain a similar service standard.
Fees and Adjustments: We may change prices and fees, in our sole discretion, at any time. The fees for GlobalPost may include both GlobalPost and third party carrier fees. The total of the fees may be included within the shipping rates provided to you and may not be separately delineated from the overall charge. Rates for services charged will be based on the rates that are available for your account and may be updated by us in our sole discretion. For shipments where (a) you do not provide or provide incorrect shipping details about the parcel (such as weight, address, dimensions, dimensional weight, service type or package type), (b) shipment information is not legible, (c) the shipment has been tendered by you to the wrong carrier, or (d) the packaging is inadequate or improper, GlobalPost reserves the right, at its sole discretion, to either (i) deliver the parcel(s) at an increased rate that will be automatically charged to you, (ii) return the parcel(s) to you with the cost of the return and processing of the return charged to you, or (iii) destroy or dispose of the parcel(s), with the cost charged to you. In the event that the assessed rate cannot be calculated using the GlobalPost rates (for example, in the event that the actual weight of the shipment exceeds the maximum weight supported by the program), you will be charged for the replacement service, which may include a domestic label, if applicable. For example, you might be automatically charged for a domestic Priority Mail Retail Package (rated based on transportation from your facility to the third party shipping facility, and any balloon/oversized surcharges as required per USPS rates and requirements) plus the cost of a Priority Mail International Retail Package (rated based on transportation from the third party shipping facility to your intended international recipient, plus any balloon/oversized surcharges as required per USPS rates and requirements). Note that in the event that GlobalPost does not supply a domestic label, domestic Priority Retail Package rates will not be included in any adjustments.
Duties and Taxes: Some GlobalPost services offer expedited customs clearance which require full payment of duties and taxes. GlobalPost provides various ways to pay duties and taxes, including and not limited to: (i) duties and taxes are deducted from your account balance; (ii) duties and taxes are collected by GlobalPost from the recipient before the parcel leaves a GlobalPost Processing Facility; (iii) duties and taxes are collected by GlobalPost by the destination carrier from the recipient at the time of delivery. Improper classification of items in your parcel could result in adjustments to your account balance, an increase in the amount collected from the recipient, delay, disposal, or return. Note that due to international currency changes, the amounts may vary based on currency conversion at the time of your transaction. An additional administration fee related to the collection of duties and taxes may also apply. If your transaction requires the payment of duties and taxes by the recipient and your recipient refuses to pay for those amounts, you may be required to pay for the goods to be returned, destroyed, or disposed of or for other amounts imposed.
Harmonized Tariff Schedule Codes for International Shipping: The Harmonized System Tariff code (“HS Tariff Code”) is used to classify physical goods and traded products for export to another country. We urge you to provide the HS Tariff Code that corresponds to your shipment on the Customs Form. If you do not provide a HS Tariff Code on the Customs Form, we may assign one for you. By using the GlobalPost services, you agree that if we assign a HS Tariff Code for you, we are not liable for any issues you have with your package, including but not limited to any additional fees or penalties you are charged or any delays or the return of your package due to the HS Tariff Code we assigned.
Click here for terms that apply to GlobalPost’s Canada Delivered Duty Paid Program.
Refunds: No refunds shall be applicable for a GlobalPost shipment that has been provided to any carrier. In addition, no rate credits shall be applied in the event your shipment could have qualified for a less expensive rate but you did not select that rate.
Undeliverable Parcels: A parcel is considered undeliverable if (i) the recipient’s address is incomplete, illegible, incorrect or cannot be located, (ii) delivery cannot be made because of the unavailability or refusal of an appropriate person to accept delivery or sign for delivery of the shipment on the initial delivery attempt or reattempts, (iii) the parcel is unable to clear customs, (iv) the recipient refused to pay for duties and taxes as required by that method of delivery, (v) the shipment of the parcel would likely cause damage or delay to other shipments or goods, or cause injury, (vi) the parcel contains restricted, illegal, or otherwise prohibited items, (vii) the parcel’s contents or packaging are damaged to the extent that re-wrapping is not possible. If the parcel is undeliverable for any reason, we may attempt to notify you and to arrange for the return of the parcel, subject to any local regulatory restrictions. Additionally, we may, in our sole discretion, return the parcel to you or destroy or dispose of the parcel. You will be liable for any and all costs, charges and fees incurred in returning or disposing of an undeliverable parcel. GlobalPost prohibits the shipment of any and all Tobacco Products under GlobalPost’s Global Advantage Program. The term “Tobacco Products” includes any product made or derived from tobacco that is intended for human consumption, including any component, part, or accessory of a tobacco product; the term includes, without limitation, cigarettes, e-cigarettes, cigars, e-cigars, e-hookah, vape pens, advanced refillable personal vaporizers, and electronic pipes. We reserve the right to refuse to accept, transport, or deliver any shipment containing Tobacco Products that we, in our sole and unlimited discretion, determine does not comply with our requirements for the shipment or any applicable law or regulation, and to discontinue any or all service to you for, among other reasons, tendering such a shipment. We reserve the right to dispose of any shipment containing Tobacco Products that shippers are prohibited from shipping, that we are not authorized to accept, that we state that we will not accept, or that we have a right to refuse. Any fees or charges that are associated with your shipment of Tobacco Products will be directly billed to your account.
Parcel Coverage: In the event your parcel is lost and/or damaged prior to delivery, the GlobalPost service offers a limited Parcel Coverage program pursuant to the following terms. Note, Parcel Coverage through GlobalPost is not package insurance. Actual package insurance must be added as a separate transaction.
- Parcel Coverage may only be requested for international parcels that receive a GlobalPost tracking event to the final destination, and are either never received by the recipient and/or are damaged.
- Parcel Coverage will be limited to the sum of the value of the contents as specified on the customs form at the time of shipment less any salvage value (the total amount not to exceed $100 unless indicated otherwise) PLUS the amount the shipper paid for shipping fees for the respective GlobalPost service.
- Requests for Parcel Coverage must be filed between 30 and 90 days from the original ship date using the claim process available on our website Click here for additional information.
- In order for GlobalPost to consider a claim for damage, the contents, original shipping cartons, and all packaging material must be available to us for inspection. Your claim may be denied if the shipment cannot be made available to us or we find the shipment was not adequately prepared according to the GlobalPost Shipment Preparation Guidelines which can be found by clicking here.
- Coverage is not applicable to undeliverable and rejected parcels or parcels that contain restricted, illegal, or otherwise prohibited items.
- You should review the laws and regulations of the destination country to ensure that your parcels will not be rejected on the basis that it contains restricted, illegal or otherwise prohibited items. In the event that your parcel contains such items, the carrier or customs official reserves the right to dispose of your parcel without any compensation to you.
Appointment of Agent: Pursuant to a routed export transaction under the U.S. Export Administration Regulations and Foreign Trade Regulations, your recipient, as the Foreign Principal Party in Interest, will agree to assume responsibility for the export shipment, with our third party shipping partner(s) acting as your recipient’s forwarding agent. You remain liable for the accuracy of information you provide about shipments, and you agree to provide timely responses to requests for additional information.
Right of Inspection: You agree that we, our shipping partners, or any governmental authority including customs and security may open and inspect your shipment at any time. You acknowledge and agree that GlobalPost, our shipping partners, or any governmental authority may, at its sole discretion, decide to destroy or dispose of a parcel in the event a determination is made that such destruction or disposal, as the case may be, is required (for example, prohibited items are shipped through GlobalPost or there is suspected fraud associated with the transaction).
Transit Times: Some GlobalPost transactions may include a quoted transit time, which represents an estimate by us for the respective service once the parcel has been received and processed by GlobalPost at a GlobalPost Processing Facility; actual transit times may vary. Weekend days, public holidays, bank holidays, delays caused by customs, delays attributable to compliance with mandatory local security requirements or other events beyond our reasonable control are not included when we quote door to door delivery times in our published literature. The route and the method by which we transport your shipment shall be at our sole discretion.
Countries Served: A list of countries approved to ship to under this agreement can be found by clicking here. We reserve the right to add or remove countries from this list at any time. You may be required to provide additional information depending on the parcel’s destination.
Additional GlobalPost Info: Additional information about GlobalPost, including policies governing eligibility, service delivery times, weight and size restrictions, handling of lost, damaged, and undeliverable items, rates, shipment insurance, returns, and refunds can be found by clicking here.
12. USER REFUNDS FOR UNUSED OR MISPRINTED TRANSACTIONS; DESTRUCTION OF UNUSED OR MISPRINTED TRANSACTIONS
You may request a refund for mailing and shipping unused transactions, subject to the following rules and limitations, for any unused or misprinted items:
Authorized User Request: You acknowledge and agree that Stamps.com and/or its authorized partners, to the extent necessary by any carrier service, is appointed to act on your behalf to request and obtain refunds. In addition to Stamps.com’s refund requirements set forth in this agreement, refund requests are further subject to the rules and requirements of Stamps.com’s third party carrier services, including the USPS. Stamps.com makes no guarantee that a refund will be made.
Unused or Misprinted Postage: Unused and/or misprinted mailing and shipping labels or “postage” shall be defined as an envelope, label, plain paper, label stock containing carrier-compliant labels, or electronic image files, with full, intact indicium which is scan-able and unused. Postage handled and/or returned to sender shall not be considered valid unused and/or misprinted postage.
Time Limit: You must complete the refund request within thirty (30) days of generating the mailing or shipping label.
Active Account Required: Your account must be active and in good standing to request a refund and at the time the refund is to be credited to your account, in order for the refund to be processed and your account to be credited.
Refund Process: Learn how to submit your refund request by clicking here. You must follow all of the steps listed and provide all of the required information to initiate and complete your refund request, including the return or destruction, if required, of the printed or misprinted but unused mailing and shipping labels. Incomplete requests will not be processed.
Refund Rejections: You take the risk of the carrier partner improperly rejecting a refund request. Stamps.com will not refund the transaction unless the relevant carrier partner approves the refund.
Reimbursement of Stamps.com Account: If you manually initiate a refund request and such request is completed within thirty (30) days of purchasing/printing the label pursuant to Stamps.com requirements, your account is active and in good standing, and the relevant carrier approves the refund, Stamps.com will credit your account for the full value of the transaction to be refunded, as approved by the carrier. Refund processing times may vary. If you have an outstanding balance in any amount (including but not limited to for unpaid service fees or unpaid termination fees) you may not receive any reimbursement credit until your account is brought current. In addition, Stamps.com may, in its sole discretion, deduct such unpaid fees from any refund otherwise due.
Refund Assist Requests: If your account is eligible and approved for Refund Assist processing, Stamps.com will identify labels that may be eligible for refunds for your review, submit refund requests on your behalf, and update your account balance once processed refunds are received. Stamps.com shall charge a fee that may be deducted directly from the total refunded amount in your account, for all processed automated refunds received through the Refund Assist program. Potentially eligible labels will be limited to labels that include any form of shipping label tracking codes or other identifying characteristics that are scanned and generated by Stamps.com, subject to modification at any time at Stamps.com’s sole discretion.
In the event that labels may be eligible for refunds, you hereby authorize Stamps.com as your agent in fact to submit refund requests on your behalf to carriers for such labels without further instruction from you and agree to cooperate in submitting the refund request and to take all steps necessary to perfect the refund request that may be reasonably requested of you. You hereby release Stamps.com from any responsibility, any liability, or any causes of action arising out of or related to improper refund requests submitted by Stamps.com on your behalf, including but not limited to refund eligible labels that were not identified or refund requests that were denied upon submission. It remains your sole responsibility to identify any labels that have not been identified and submitted on your behalf by Stamps.com.
Destruction of Unused or Misprinted Postage: All transactions printed through Stamps.com with a designated mailing date, expire after that date (USPS transactions expire pursuant to the Code of Federal Regulations). USPS misprinted or unused labels must be destroyed or returned to the USPS, as provided in the Domestic Mail Manual (see Section 14), regardless of whether a refund is requested.
13. PAY-ON-USE SHIPPING LABELS:
Stamps.com’s Pay-on-Use shipping label feature, hereafter referred to as “Pay-on-Use” is a program offered to qualified Stamps.com customers. This program enables such qualified Stamps.com customers to print service shipping labels (either outbound or returns) for which shipping charges are paid when the label is scanned by the carrier in the mail stream (known as Pay-on-Use), rather than at the time the label is printed (known as pre-paid).
Payments: Stamps.com will automatically debit the applicable account balance for shipping charges and any applicable transaction fees for any Pay-On-Use label that is scanned by the carrier in the mail stream. Because rates can vary over time, you hereby agree that the shipping charges debited from your account balance may be calculated based on the customer rate at the time the label is scanned by the carrier in the mail stream, not at the time the label is printed. In addition to shipping charges and other applicable account fees, Stamps.com reserves the right to charge additional fees for participation in the Pay-On-Use Program. You are responsible for paying for any Pay-On-Use label that is scanned before the applicable label’s expiration date (expiration dates vary by carrier).
Restrictions: Pay-on-Use labels designated as return labels shall not be used as original outbound shipping labels. Pay-On-Use labels are not eligible for refunds. If you participate in the Pay-On-Use program, you may be required to maintain balance sufficient to cover the cost of the Pay-On-Use labels. Your access to the Pay-On-Use program may be disabled immediately if Stamps.com determines, in its sole discretion, that your account is delinquent or that you are misusing the Pay-On-Use program.
Termination: Even after your account is terminated (by you or Stamps.com), you must still pay for any Pay-On-Use labels that are scanned before the labels’ expiration dates.
14. POSTAL POSTAGE ACCOUNT REQUIREMENTS
By and as a result of accepting these Terms, you are also entering into an Agreement with the United States Postal Service (USPS) in accordance with the Domestic Mail Manual (DMM) 604.4, Postage Payment Methods, Postage Meters and PC Postage Products (Postage Evidencing Systems or “PES”). You accept responsibility for control and use of your account and the PES printed therefrom. You agree and certify that: (i) you will comply with all laws and regulations applicable to USPS services, including, without limitation, the provisions of the Domestic Mail Manual and the International Mail Manual, (ii) you do not owe any money to the USPS and you are not a controlling member or officer of an entity that owes money to the USPS, and (iii) you authorize Stamps.com to disclose your personal information to the USPS and such other information retained by Stamps.com that may enable the USPS to collect debts owed to it.
You acknowledge that you have read the Domestic Mail Manual 604.4, Postage Payment Methods, Postage Meters and PC Postage Products (Postage Evidencing Systems) and agree to abide by all rules and regulations governing its use.
Failure to comply with the rules and regulations contained in the DMM or use of the PES in any fraudulent or unlawful scheme or enterprise may result in the revocation of this agreement.
You further acknowledge that any use of this PES that fraudulently deprives the USPS of revenue can cause you to be subject to civil and criminal penalties applicable to fraud and/or false claims against the United States. The submission of a false, fictitious or fraudulent statement can result in imprisonment of up to five (5) years and fines of up to $10,000 (18 U.S.C. 1001). In addition, a civil penalty of up to $5,000 and an additional assessment of twice the amount falsely claimed may be imposed (3 U.S.C. 3802).
You further understand that the rules and regulations regarding the use of this PES as documented in the DMM may be updated from time to time by the USPS and it is your obligation to remain up to date on the rules and regulations and to comply with any current and future rules and regulations regarding its use.
You acknowledge, agree, and warrant that: (1) you bear full responsibility and liability for obtaining authorization to reproduce and otherwise use the image printed by a postage evidencing system as proposed (including, without limitation, any trademarks, slogans, likenesses or copyrighted material contained in the image); (2) you in fact have the legal authority to reproduce and otherwise use the image as proposed; and (3) you understand that images or other matter is not provided, approved, or endorsed in any way by the Postal Service.
15. USE OF SERVICE AND COMPLIANCE WITH LAWS
You represent and warrant that your use of the Services will comply with all applicable laws and regulations. You’re responsible for determining whether the Services are suitable for you to use in light of your obligations under any regulations like U.S. state or federal data or privacy laws, HIPAA, GLB, EU data privacy laws (including the General Data Protection Regulation) (collectively, “EU Data Privacy Laws”), United States export control laws and regulations and economic sanctions laws and regulations (“U.S. Export Control Laws and Regulations”), or other applicable laws. If you’re subject to regulations (for example, HIPAA) and you use the Service, then we won’t be liable if the Service doesn’t meet those requirements. You may not use the Service for any unlawful or discriminatory activities, including acts prohibited by the Federal Trade Commission Act, Fair Credit Reporting Act, Equal Credit Opportunity Act, Children’s Online Privacy Protection Act, or other laws that apply to commerce. You will comply with CAN-SPAM and any other laws applicable to emailing third parties. You will get and maintain all necessary permissions and valid consents required to lawfully transfer data to us and to enable such data to be lawfully collected, processed, and shared for the purposes of providing any Service or as otherwise directed by you.
If you collect any personal information pertaining to a minor and store such information within your account, you represent and warrant that you have obtained valid consent from the minor according to the applicable laws of the jurisdiction in which the minor lives, or that you have otherwise obtained the required parental or guardian consent according to the applicable laws of the jurisdiction in which the minor lives.
If you are located in the European Economic Area, the United Kingdom, or Switzerland (collectively, the “EEA”) and/or distribute any Campaigns through the Service to anyone located in the EEA (each an “EEA Member”), you acknowledge and agree that we have your prior written authorization to respond, at our discretion, to any data subject access requests we receive from your contacts made under EU Data Privacy Laws, or, alternatively, we may direct any such contacts to you so that you can respond to the request accordingly. “Campaign” is defined as an online marketing and transactional email platform that allows you to, among other things, create, send and manage certain marketing campaigns and mailings.
You agree to indemnify and hold us harmless from any losses, including all legal fees and expenses, that result from your breach of this Section 15.
16. ADDITIONAL PRIVACY, EMAIL AND DATA TERMS
By agreeing to these Terms, you promise to follow these rules:
- You will not send spam. Spam can be in the form of bulk emails or one to one commercial emails. You must be able to point to an opt-in form or show other evidence of consent for bulk email.
- You will not use purchased, rented, or third-party lists of email addresses.
- You own or have permission to use all of the material, content, data and information (including your personal information and the personal information of others) you submit to Stamps.com in the course of using any Service (“Content”).
- You will not send anything offensive, promote any illegal good or activity, pornography or sexually explicit content and that your use of the Service is not related to the following types of services, products, or content: escort services, mail-order bride/spouse finders, international marriage brokers, and other similar sites and services; hookup, swinger, or sexual encounter sites or services; pharmaceutical products; work from home, make money online, and lead generation opportunities; gambling services or products; multi-level marketing; affiliate marketing; credit repair and get out of debt opportunities; list brokers or list rental services; services selling “Likes” or followers for a social media platform. Also, we do not allow businesses involved in any aspect of the sale, transaction, exchange, storage, marketing or production of cryptocurrencies, virtual currencies, and any digital assets related to an Initial Coin Offering, to use Stamps.com to facilitate or support any of those activities.
- You will not put into your Campaigns or account any material that was not created by you, provided for you to use, or that would violate the rights of third parties. That includes text, photos, graphics, and other content.
- You will not use any misleading or incorrect names, addresses, email addresses, subject lines, or other information in the Service or in any Campaigns created, managed or sent using a Service.
- You will not share your password.
- You will not use an outside unsubscribe process when sending bulk content to a list hosted in Stamps.com.
- You will not set up multiple accounts for any person or entity in order to send similar content, unless you’re part of a franchise or agency.
- You will not import or incorporate any of this information into any lists, emails or uploads to our servers: Social Security numbers, passwords, security credentials, or sensitive personal information.
- You will not send Campaigns that will be delivered to recipients as text, SMS, or MMS messages unless using a feature designed for that purpose.
- You will not upload or send to purchased, rented, third-party, co-reg, publicly available data, or partner lists of any kind.
- You will not send or forward personal mail.
- You will not send content created in Stamps.com through another service.
- You will not host images on our servers for any purpose other than for your use of the Service.
- You will not host Content on our servers for any purpose other than for your use of the Service.
Stamps.com does not allow accounts that promote or incite harm toward others or that promote discriminatory, hateful, or harassing Content. To this end, we may suspend or terminate your account if you send a Campaign or otherwise distribute any Content that we determine, in our sole discretion, contains either of the following:
- A Threat of Physical Harm. This means any statement, photograph, advertisement, or other Content that in our sole judgment could be reasonably perceived to threaten, advocate, or incite physical harm to or violence against others.
- Hateful Content. This means any statement, image, photograph, advertisement, or other Content that in our sole judgment could be reasonably perceived to harm, threaten, promote the harassment of, promote the intimidation of, promote the abuse of, or promote discrimination against others based solely on race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, disease, or immigration status.
We also may suspend or terminate your account if we determine, in our sole discretion, that you are either:
- an organization that has publicly stated or acknowledged that its goals, objectives, positions, or founding tenets include statements or principles that could be reasonably perceived to advocate, encourage, or sponsor Hateful Content or A Threat of Physical Harm;
- a person that has publicly made a comment or statement, or otherwise publicly made known a position, including by membership in an organization as discussed above, that could be reasonably perceived as Hateful Content or A Threat of Physical Harm; or
- a person or organization that has acted in such a way as could be reasonably perceived to support, condone, encourage, or represent Hateful Content or A Threat of Physical Harm.
If you violate any of these rules, then we may suspend or terminate your account.
If you think a Stamps.com customer is violating any of these Terms, please notify us immediately. If you received spam you think came from a Stamps.com customer, please report it to our customer care team at 1-888-434-0055.
17. LEGAL DISCLAIMERS
SERVICES PROVIDED “AS IS;” NO REPRESENTATIONS OR WARRANTIES:
THE STAMPS.COM WEBSITE, STAMPS.COM SERVICES, STAMPS.COM SOFTWARE, INCLUDING ANY VARIATIONS THEREOF, ANY SITE LINKS AND ALL OTHER DOCUMENTATION ARE PROVIDED “AS IS.”
STAMPS.COM MAKES NO PROMISES, WARRANTIES, OR REPRESENTATIONS OF ANY KIND, AND STAMPS.COM SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE SUBJECT MATTER HEREOF, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
STAMPS.COM MAKES NO REPRESENTATION OR WARRANTY THAT THE OPERATION OF THE STAMPS.COM WEBSITE, PRODUCTS OR SERVICES WILL BE UNINTERRUPTED OR ERROR FREE OR THAT STAMPS.COM PRODUCTS AND SERVICES WILL BE AVAILABLE FOR PURCHASE FROM THE STAMPS.COM WEBSITE.
LIMITATION ON DAMAGES: WITHOUT LIMITING THE FOREGOING, STAMPS.COM ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY OF THE FOLLOWING: (A) ERRORS OR OMISSIONS IN THE CONTENT DELIVERED BY STAMPS.COM (THROUGH ANY MEDIUM); (B) RECOMMENDATIONS OR ADVICE PROVIDED BY CUSTOMER SERVICE; (C) ANY FAILURE OR INTERRUPTION IN THE AVAILABILITY OF THE STAMPS.COM SERVICE AND/OR WEBSITE OR USER INTERFACES, (D) DELIVERY AND OR DISPLAY OF ANY CONTENT OR SERVICES BY STAMPS.COM (THROUGH ANY MEDIUM); (E) ANY LOSSES OR DAMAGES ARISING FROM THE USE OR VIEWING OF THE CONTENT, SOFTWARE OR SERVICES PROVIDED BY STAMPS.COM, INCLUDING BUT NOT LIMITED TO ANY LOSSES OR DAMAGES ARISING FROM DOWNLOADING OF SOFTWARE, DOWNLOADING AND/OR USE OF ANY OTHER SOFTWARE, OR ANY CONDUCT BY USERS OF THE STAMPS.COM SERVICE, WEBSITE OR USER INTERFACES.
18. DISPUTE RESOLUTION; AGREEMENT TO ARBITRATE; AND CLASS WAIVER
Pre-filing Mediation. In the event of a dispute, prior to initiating arbitration, the party asserting the claim must first send to the other, by certified mail with return receipt requested (or any successor service), a written Notice of claim (“Notice”). If you are the claimant, the Notice to Stamps.com must be addressed to: Legal Department - Dispute Resolution, Stamps.com Inc., 1990 E Grand Ave., El Segundo, CA 90245. If Stamps.com is the claimant, the Notice must be addressed to the address used for your membership account. The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought. Following receipt of the Notice, each party agrees to negotiate with the other in good faith about the claim. If the claim is not resolved to the satisfaction of the claimant within sixty (60) days after Notice is provided, the claimant may pursue the claim in arbitration or file a claim in small claims court.
ADDITIONAL ARBITRATION PROVISIONS:
Settlement Offers: During the arbitration, the amount of any settlement offer made by Stamps.com or you shall not be disclosed to the arbitrator.
Initiating A Claim: The form required to initiate an arbitration can be printed or downloaded from www.adr.org. Alternatively, you can contact the arbitration administrator by calling 800-778-7879.
Fees for Initiating Arbitration: If you are required to pay a filing fee to initiate arbitration, after Stamps.com receives notice of the initiation of arbitration, it will promptly reimburse you for your payment of the filing fee at the address we have for you on file (or the address provided in the Notice), unless your claim is for greater than US $10,000.
Applicable Rules; Administrator: The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by this Agreement, and will be administered by the AAA. The AAA Rules and Forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879. The arbitrator is bound by the requirements of this Section of the Agreement. All issues are for the arbitrator to decide, including issues relating to the scope and enforceability of this Agreement to Arbitrate.
Location of Hearing: Unless Stamps.com and you agree otherwise, any arbitration hearings will take place in the county (or parish) of your billing address. (If you reside outside of the United States, any arbitration hearings will take place in your country of residence at a location reasonably convenient to you, but will remain subject to the AAA Rules including the AAA rules regarding the selection of an arbitrator). If your claim is for US $10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds US $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a written decision sufficient to explain the essential findings and conclusions on which the award is based.
Award Enhancement: If the arbitrator issues you an award that is greater than the value of Stamps.com’s last written settlement offer made before an arbitrator was selected (or if Stamps.com did not make a settlement offer before an arbitrator was selected), then Stamps.com will pay you the amount of the award or US $1,000, whichever is greater. Except as expressly set forth herein, the payment of all filing, administration and arbitrator fees will be governed by the AAA Rules.
Class Waiver: YOU AND STAMPS.COM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Stamps.com agree otherwise, the arbitrator may not consolidate the claims of more than one party, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable as applied to any claim asserted by you, the remainder of the arbitration provision set forth in this Section 18 shall still be applicable.
Injunctive Relief Limitation: The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.
Small Claims Procedure Alternative: Notwithstanding the foregoing binding arbitration procedure, either party may bring an individual action in small claims court (provided the claim otherwise qualifies for such program) as an alternative to proceeding with arbitration.
19. MODIFICATION OF TERMS
Stamps.com may modify these Terms at any time with 30 days advance notice (except in the event changes are required by applicable law to go into effect immediately) or upon direct acceptance by the user of the modified Terms. The 30 day advance notice period will commence when the revised Terms are uploaded to Stamps.com’s website and made accessible to the Stamps.com users. You acknowledge that Stamps.com may change these Terms at any time and from time to time pursuant to this provision and that posting the updated Terms on the Stamps.com website shall constitute adequate and sufficient notice, and you further agree to check for updates from time to time. The date the Terms were last updated will be noted at the top of the Terms. Any change shall only apply prospectively. Past transactions and interactions shall continue to be governed by the Terms in effect when such transaction or interaction occurred.
Your continued use of the Stamps.com website and/or service (including your account) following the effective date of an update to the Terms constitutes your affirmation that you have read, understand and accept the revised Terms.
The following miscellaneous terms are fully applicable and important. Please read them with the same degree of care you read the preceding provisions.
ACCOUNT ACCESS: All transactions originating from your account are your responsibility.
ACCOUNT DELINQUENCY: If you fail to pay your monthly service fee for three months or longer or you maintain a negative account balance, Stamps.com may elect, in its sole and absolute discretion, to terminate your account. In this event, in addition to all other fees due and owing, Stamps.com shall charge a $25.00 processing fee.
AUTHORITY: By completing the registration process, you agree to pay all fees incurred on your account in accordance with the terms of the service plan selected by you. If you change service plans or your account is automatically converted pursuant to Section 3, you agree to be bound by the payment terms of the new plan. If a Stamps.com account is established for a business or other entity, the person establishing the account represents that he or she has all necessary authority to establish an account with Stamps.com on behalf of the business or other entity.
COLLECTION: Each party agrees that if timely payment by the other of any amounts due is not made, the aggrieved party may pursue the claim directly or assign such claim for collection, and the collection agency may pursue the collection of the past due amounts and any interest or cost of collection permitted by law.
CREDIT VERIFICATION: Stamps.com reserves the right to verify the credit of all persons or companies applying for services.
STAMPS.COM INSURANCE: All rules, terms and policies related to “Stamps.com Insurance” shall be governed by the Insurance Terms and Conditions found on the Stamps.com website.
LOCATION, USER AND SIZE LIMITATIONS: Stamps.com issues small business/personal accounts and corporate accounts, and reserves the right to create and issue additional categories of accounts. Users who wish to use their account at more than one location (as defined by the single 9-digit zip code issued by the U.S. Postal Service), or who have more than 100 employees, or who wish to have multiple persons utilize a single Stamps.com issued account identifiers, or who meet any of the other criteria for establishing a corporate account which may be promulgated and posted on the Stamps.com website from time to time, are not eligible for small business/personal accounts. Such users must sign up for a corporate account. If you qualify for a corporate account, please contact Corporate Sales at (877) 395-4917. If you nevertheless sign up for a small business/personal account, or your company outgrows the limitations set forth in this section, a Stamps.com representative may attempt to contact you to reach agreement on an appropriate Corporate Account. Please visit the Stamps.com Corporate Accounts site by clicking here for more information on services available to you. Stamps.com may audit your use of the Stamps.com service governed by these Terms to ensure that you are in compliance with the Location, User and Size Limitations set forth herein. If Stamps.com determines, in its sole and absolute discretion, that you have violated the foregoing limitations, Stamps.com reserves the right to immediately suspend or terminate your service/account (without notice) and to collect from you the amount that you would have been required to pay under a Stamps.com Corporate Account. If multiple Stamps.com Corporate Account programs are potentially applicable to your situation and usage details, Stamps.com shall have sole and absolute discretion to select the program to use in calculating the amount due.
NO SUBLICENSE OR THIRD PARTY USE: You may use your Stamps.com account for transactions for your own direct use. Stamps.com does not grant the right to sublicense, resell, offer, or utilize any Stamps.com products or services such that Stamps.com products or services are stored, loaded, installed, combined, integrated or displayed as part of a product or software offering (including as part of an application programming interface) of yours to other third party products and services. Stamps.com does not allow you to sublicense, resell, offer, or utilize Stamps.com products or services to third parties (including customers of yours). If Stamps.com determines, in its sole and absolute discretion, that you have violated the foregoing limitations, Stamps.com reserves the right to immediately suspend or terminate your service/account (without notice).
ORDER ACCEPTANCE/REJECTION: Stamps.com reserves the right at any time after receipt of an order for products or services to accept or decline the order for any reason.
RELOCATION: You agree to provide updated address information to Stamps.com in the event of relocation.
CARRIER TERMS: You agree to be bound by the terms and conditions of each carrier and partner accessed through Stamps.com, and must accept such terms and conditions prior to using such carrier's services. Please note that each carrier may change their terms and condition within their sole discretion, and we strongly suggest that you visit each carrier's website regularly, to familiarize yourself with each company's individual terms and conditions, as well as any potential changes, prior to using each service.
RISK OF LOSS: The risk of loss and title for non-postage products purchased from Stamps.com passes to you upon our delivery of the purchase to our common carrier for delivery to you.
SALES AND USE TAX: No sales tax is charged on the purchase of postage. If required by applicable law, sales/use/other taxes may be charged/collected on non-postage purchases and service fees. You are responsible for the payment of all sales, use, or other taxes owed on products, services or taxable items purchased or utilized, regardless of whether such taxes are collected by Stamps.com at the time of purchase.
SERVICE CHANGES: Stamps.com reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, any functions and features of its services, in its sole discretion, with or without notice, all without liability to you, except where prohibited by law. Stamps.com reserves the right, in its sole discretion, to offer selected products from its third party partners, including only selected services of the USPS, to each individual customer and does not warrant or represent that a full complement of services from each partner will be available through Stamps.com’s services. Stamps.com may, at its discretion, offer substitute services for any selected services, with substantially the same or improved service levels.
SOFTWARE DOWNLOAD: You are not required at this time to download and/or install software (or software plug-ins) in order to use Stamps.com’s services. However, downloading software may make certain additional Stamps.com services or features available to you. If you download software from the Stamps.com website, you may be asked to accept an end user license agreement as a condition to downloading the software. Use of the software is subject to the EULA and the terms set forth therein. In the event of a conflict between the EULA and these Terms, these Terms shall apply.
SOFTWARE USAGE: Subject to compliance with this Agreement and the EULA, Stamps.com software (download and/or web access) is provided for no additional consideration on a, non-transferable, limited, revocable, royalty-free basis.
WEBSITE MISTAKES: Although we make reasonable efforts to provide accurate pricing information and product descriptions, pricing mistakes, typographical errors or mistakes regarding product availability may occur. We reserve the right to correct such mistakes and errors.
VIOLATIONS OF LAW: Stamps.com services may not be used in violation of any law or in any way that interferes unreasonably with others’ use of the services.
21. TERMS RELATED TO EUROPEAN UNION DATA PROTECTION LAW
Additionally, if: (a) you are established in the European Union (“EU”); (b) you provide goods or services to customers in the EU; or (c) you are otherwise subject to the requirements of the EU General Data Protection Regulation (“GDPR”), Company’s processing on your behalf of Personal Data which is within the territorial scope of the GDPR is also subject to the following rules. All defined terms, not otherwise defined herewith shall be interpreted in accordance with the GDPR.
Before you provide Personal Data of your customers or that of other individuals to Company in order for Company to provide services, you must be in compliance with the GDPR.
You acknowledge that, for the purposes of the GDPR, Company is a Processor and you are the Controller of the Personal Data of you and your customers, for the purpose of it providing the services. Company may share the Personal Data with its agents or subcontractors or affiliates or other third party service providers for the sole purpose of providing or improving the services.
In relation to any Personal Data which is within the territorial scope of the GDPR provided by you to Company:
(i) You warrant, undertake and confirm that you have grounds for sharing the Personal Data with Company as envisaged;
(ii) You process and control the Personal Data in compliance with all applicable laws;
(iii) You consent to its use and you have obtained any necessary consents from the receiver of the goods (your customer) as required under the GDPR to pass to Company the details required to complete the services requested, including but not limited to name, address, email address, mobile telephone number, and contents of package;
(iv) You have made your customers aware that such details may be used by Company to enhance the delivery process for your customers and it may use notifications and geodata for that purpose. This may involve Company sharing such details with limited third parties’ data processors, for the purpose of completing the requested services; and
Personal Data of EU Data Subjects that originates in the EU will be stored in the EU. As part of providing the services, this Personal Data may be transferred to other regions, including the United States, subject to the appropriate conditions provided for in Chapter V of the GDPR, such as the European Commission Standard Contractual Clauses. Prior to any such transfers the Customer will be notified of the specific countries to which the data may be transferred and the specific legal conditions applicable to the transfers.
(vi) Company retains the Personal Data processed on behalf of our Customers which is within the territorial scope of the GDPR subject to the requests of our Customers, the contractual and regulatory obligations to the USPS, our other partners, other legal requirements, and our retention schedule.
Processing by Company of Personal Data within the Territorial Scope of the GDPR on your behalf
To the extent that Company in the course of its provision of services to you under these terms of service processes on your behalf personal data which is within the territorial scope of the GDPR, Company will:
- Process the Personal Data as a Data Processor, only for the purpose of providing the services in accordance with documented instructions from you (provided that such instructions are commensurate with the functionalities of the services), and as may subsequently be agreed to by you. If Company is required by law to Process the Personal Data for any other purpose, Company will provide you with prior notice of this requirement, unless Company is prohibited by law from providing such notice;
- Ensure that Company’s personnel who access the Personal Data are subject to confidentiality obligations that restrict their ability to disclose Personal Data;
- Notify you if, in Company’s opinion, your instruction for the processing of Personal Data infringes the GDPR;
- Notify you promptly, to the extent permitted by law, upon receiving an inquiry or complaint from a Data Subject or Supervisory Authority relating to Company’s Processing of the Personal Data;
- Implement and maintain appropriate technical and organizational measures to protect the Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, alteration or disclosure. These measures shall be appropriate to the harm which might result from any unauthorized or unlawful processing, accidental loss, destruction, damage or theft of Personal Data and appropriate to the nature of the Personal Data which is to be protected;
- Notify you promptly upon becoming aware of and confirming any accidental, unauthorized, or unlawful processing of, disclosure of, or access to the Personal Data and, at your cost and request, assist you with the notification of such incidents to data protection supervisory authorities and the persons whose data is affected, where required by the GDPR;
- Taking into account the nature of Company’s processing activities and at your cost and request, assist you, insofar as this is possible, to fulfill your obligations to respond to requests made by Data Subjects in relation to their rights under Data Protection Laws;
- Taking into account the nature of Company’s processing activities and at your cost and request, assist you to fulfill your obligations to conduct data protection impact assessments and consult with data protection supervisory authorities in relation to such assessments, where required by the GDPR;
- At your choice and cost, delete or return all the Personal Data to you on termination of this service agreement, and delete existing copies of such data unless Company is subject to a legal requirement under European Union or Member State law to retain such data beyond such term;
- At your cost and request, make available to you all information reasonably necessary to demonstrate Company’s compliance with its obligations under (a) through (i) above and allow for and contribute to audits, including inspections, conducted by you or another auditor mandated by you, but in each case only in relation to the Personal Data processed on your behalf by Company in the course of its provision of services under these terms of service.
In the course of providing the services, you acknowledge and agree that Company may use subprocessors to Process the Personal Data. Company’s use of any specific subprocessor to process the Personal Data must be in compliance with the GDPR and must be governed by a contract between Company and subprocessor, which binds the subprocessor to comply with the same data protection obligations as contained in this Section. Company will inform you of any intended changes concerning the addition or replacement of such subprocessors, thereby giving you the opportunity to object to such changes.
You agree to fully indemnify Company, for any costs, fees, fines, and professional fees incurred due to a breach by you of the provisions of this Section.