Frequently Asked Questions
Account Related Questions
The best way to find out if Stamps.com is right for you is to try it. That’s why we offer new customers a 4 Week Trial. That’s 4 full weeks to take Stamps.com for a spin. If for any reason you decide that Stamps.com is not right for you, simply cancel online or call to close your account before the trial period ends and you won’t be charged. If you stay with Stamps.com past the trial period, you will be charged $19.99 a month for the Stamps.com service, including the $19.99 fee for the first month.
Your Stamps.com account automatically starts with $5 free postage to use during your trial and a free Stamps.com Supplies Kit ($5 Value) with address / postage labels and a user manual. As a new Stamps.com customer you will receive a FREE 5 lb. Digital Scale. The scale is a $50 value and is yours to keep with no additional obligation. Just pay for shipping and handling. You will also receive coupons for $20 in postage redeemable after your trial period ($10 per month for two months). Total value of your offer is $80!
$19.99/month – no hidden costs, cancel anytime.
There are no contracts to sign with Stamps.com so you are free to leave anytime. Cancel online or simply call our toll free number 855-608-2677, M–F 6am–6pm PT. One of our Customer Care Representatives will be happy to assist you.
How It Works
Nope. All you need is your computer and a printer and Stamps.com. You can print on plain paper, your own envelopes or labels, or our NetStamps labels, which you can use just like regular postage stamps (no licking required… unless you really want to.)
You can print the most popular USPS and UPS services in Stamps.com, including —
- First Class Mail Letters (1 oz to 3.5 oz)
- First Class Mail Large Envelopes (1 oz to 3.5 oz)
- Priority Mail® (Domestic and International)
- Priority Mail Express® (Domestic and International)
- First-Class Package Service® (Domestic and International)
- Parcel Select Ground®
- Media Mail®
- Flat Rate Boxes & Envelopes
- Regional Rate Boxes
- APO/FPO Military Mail
- Priority Mail Open and Distribute
- UPS® Ground
- UPS Next Day Air®
- UPS Next Day Air Saver®
- UPS 2nd Day Air®
- UPS 3 Day Select®
- UPS® Standard
- UPS Worldwide Expedited®
- UPS Worldwide Saver®
- UPS Worldwide Express®
- UPS Worldwide Express Plus®
No, it actually costs less. At Stamps.com we don’t mark-up the postage you print. In fact, with our negotiated USPS and UPS discounts, rates are some of the most competitive rates available anywhere. Plus you can mail and ship as much as you want. There’s no limit. Stamps.com is the same low price whether you send one letter or package or one million.
Yes, you can print postage from many of the software products you probably already use including Microsoft Word, Outlook, QuickBooks, and others. Also, you can import your contacts directly into Stamps.com from most popular contact management programs.
Yes, you can have multiple people access your Stamps.com account, but only one computer can be logged in at a time. In addition, all users must be using the account from the same location. If you’d like to have multiple users access the account simultaneously, you’ll need to upgrade to one of our multi-user accounts (Premier, Enterprise or Pro Plus). With the multi-user option, companies can also monitor postage spending for individual users.
Yes! We love “Mac” people. Mac users can use our web-based version we call Stamps.com Online. With Stamps.com Online, you can print stamps, envelopes and shipping labels directly from your web browser.
Mac-compatible shipping software is also available with Stamps.com built-in through our partners – TrueShip and ShipStation.
Definitely! We created Stamps.com Enterprise for companies just like yours. If you have 5 or more locations we can create a network of Stamps.com accounts that can be monitored and controlled across all your locations. You’ll have complete visibility and control over postage spending. This is a huge benefit over traditional postage meters. Plus, Stamps.com is a fraction of the price of postage meters. Learn more about our Enterprise Postage Solution.
Yes. With Stamps.com you can track your mailing and shipping spending by customer, mail class, zone and more!
Shipping and Online Selling
With USPS, Stamps.com customers have access to Commercial Base, Commercial Plus, Cubic Pricing and Negotiated Service Agreements. Savings include:
- Up to 16% on all Priority Mail Express® shipments
- Up to 30% on Priority Mail® shipments
- Up to 26% on First Class Package Service® shipments
- Up to 7% on international shipments
- Up to 40% on package insurance
With UPS, Stamps.com customers get up to 73% off UPS 2nd Day Air® and up to 78% off UPS® Ground Daily Rates.* Plus, many common surcharges are waived, including residential surcharge for UPS Ground shipments.
*UPS rates are limited to shipping from the continental U.S. only. These rates and discounts exclude shipment origins from Hawaii, Puerto Rico, and Alaska. These rates and any applicable discounts are subject to change at any time without notice.
Stamps.com automatically imports orders directly from your shopping carts and marketplaces including eBay, Amazon.com and Etsy. You can also import your orders from a CSV file, Microsoft Excel, XML or your own ODBC. Connections with your data source can be established in under 5 minutes. It couldn’t be easier. Simply click, connect and ship.
Yes, after a label is printed, Stamps.com automatically uploads USPS tracking numbers, order info and mail class back to the order source, including eBay, Amazon, Etsy and your shopping cart.
Yes. Stamps.com allows you to print up to 10,000 labels in one click.
Stamps.com makes international shipping easy by offering all international USPS mail classes. Customs Forms are integrated into Stamps.com, automatically selecting the correct USPS form option and including delivery address, product description and item quantity. Additionally, product restrictions are shown for each country and we automatically include the date, your name and an “electronic round stamp” on the Customs Form — so no Post Office visit is required. Just hand the international package to your daily mail carrier and your package is on its way!
We support all printers from laser and inkjet to high speed thermal printers.
Definitely. Give your customers the ultimate in service by emailing them a pre-addressed, postage-paid shipping label when they need to return merchandise back to you. The label can be printed by your customer from any web browser. And you control the delivery speed, and more importantly, the shipping costs for your return delivery.
The Shipment Confirmation Acceptance Notice (SCAN) form ensures that your packages are scanned by the USPS when you drop them off or are picked up by a mail carrier, so that your customer can feel confident that their package is on its way.
Using Stamps.com you’ll be able to create a SCAN form with just a few clicks. Then just hand the form to the clerk or mail carrier and they will scan the barcode on the form. This scan records an Acceptance event for all the packages associated with the form, without having to scan each package individually.
Yes, once you print a shipping label, Stamps.com will send a Shipment Notification email to the package recipient letting them know their package is on its way. This email includes the delivery address, mail date, mail class, estimated delivery date, special services, a customizable personal note and a link with the tracking number so that the recipient can track their package.
Yes. Stamps.com can pull order or customer information from virtually any database, from Excel to SQL. Stamps.com also creates an export file that includes mail class, mail date, shipping cost and tracking number.
Visit developer.stamps.com to learn more about our developer program and download our API documentation.
Stamps.com supports Zebra industrial thermal printers and any serial (RS232) scale that used the NCI or 8213 serial protocol.
If you are planning to use our client and/or ODBC connection, we can have you shipping within minutes. One of our shipping support experts will set up your account and you’ll be printing labels in no time. To get started, contact [email protected].
Stamps.com does not charge any fees to integrate our application with your existing warehouse operations. To get started, contact [email protected].