How to Manage USPS Redelivery

Why Wasn’t My Package Delivered?

There are many possible reasons that prevent a USPS mail carrier from delivering a package to a residence. Typically, the mail carrier will leave a Redelivery Notice (known as PS Form 3849) that states the specific reason why your mail piece was not delivered.

Common issues include:

• A signature and/or postage fee is required.
• The item will not fit in your mailbox.
• The item was not able to be left in a secure place.

If any of these conditions apply to you, you’ll need to make sure to address and correct any issue prior to redelivery.

How Does USPS Redelivery Work?

Your redelivery notice should explain the steps you need to take to get your package delivered, including options for scheduling redelivery.

These include:

• Scanning the QR code on your Redelivery Notice
• Visiting usps.com/redelivery
• Visiting your local Post Office
• Calling 1–800–ASK–USPS
• Filling out the Redelivery Notice and leaving it for your mail carrier

What If My Package Can’t Be Delivered To This Address?

If delivery or redelivery to the original address is impossible, here are your options:

• You may pick up your package from the local Post Office; see above for your contact options.
• If you cannot pick up your item yourself from your local Post Office, you can indicate another authorized person for pickup — make sure that person will be able to provide identification.

Three Tips for USPS Redelivery

If you’ve arranged for USPS Redelivery, keep these tips in mind to make sure you don’t run into any further delays.

1. If you have arranged redelivery to a business, an individual must sign their name for the package (a person cannot sign only the business name).
2. Any person inside the place of business is presumed to be associated with that business, meaning no ID is required. If you have security or privacy concerns, consider whether you are comfortable with the parameters for redelivery to a place of business.
3. Think a package will be difficult to deliver? The USPS Redelivery service allows you to provide specific instructions to the mail carrier or to schedule pickup at the Post Office.