Customer Care Team Member Spotlight: Carlos
We’re super excited to be celebrating our 12th Annual Customer Care Week at Stamps.com during October 1-5, 2018. Customer Service Week is a nationally recognized event devoted to acknowledging the importance of customer service and honoring the people who provide it at its best. At Stamps.com, our award-winning Customer Care team helps us shape […]
Customer Care Team Member Spotlight: Fritz
We’re super excited to be celebrating our 12th Annual Customer Care Week at Stamps.com during October 1-5, 2018. Customer Service Week is a nationally recognized event devoted to acknowledging the importance of customer service and honoring the people who provide it at its best. At Stamps.com, our award-winning Customer Care team helps us shape […]
Customer Care Team Member Spotlight: Hal
We’re super excited to be celebrating our 12th Annual Customer Care Week at Stamps.com during October 1-5, 2018. Customer Service Week is a nationally recognized event devoted to acknowledging the importance of customer service and honoring the people who provide it at its best. At Stamps.com, our award-winning Customer Care team helps us shape […]
Customer Care Team Member Spotlight: Ron
We’re super excited to be celebrating our 12th Annual Customer Care Week at Stamps.com during October 1-5, 2018. Customer Service Week is a nationally recognized event devoted to acknowledging the importance of customer service and honoring the people who provide it at its best. At Stamps.com, our award-winning Customer Care team helps us shape […]
Customer Care Team Member Spotlight: Jaclyn
We’re super excited to be celebrating our 12th Annual Customer Care Week at Stamps.com during October 1-5, 2018. Customer Service Week is a nationally recognized event devoted to acknowledging the importance of customer service and honoring the people who provide it at its best. At Stamps.com, our award-winning Customer Care team helps us shape our […]
Customer Care Team Member Spotlight: William
We’re super excited to be celebrating our 12th Annual Customer Care Week at Stamps.com during October 1-5, 2018. Customer Service Week is a nationally recognized event devoted to acknowledging the importance of customer service and honoring the people who provide it at its best. At Stamps.com, our award-winning Customer Care team helps us shape our […]
Customer Service Week! Get to Know the Team
We’re super excited to be celebrating our 12th Annual Customer Care Week at Stamps.com during October 1-5, 2018. Customer Service Week is a nationally recognized event devoted to acknowledging the importance of customer service and honoring the people who provide it at its best. At Stamps.com, our award-winning Customer Care team helps us shape our […]
Stamps.com Celebrates Customer Care Week!
We’re super excited to be celebrating our 12th Annual Customer Care Week at Stamps.com during October 1-5, 2018. Customer Service Week is a nationally recognized event devoted to acknowledging the importance of customer service and honoring the people who provide it at its best. At Stamps.com, our award-winning Customer Care team helps us shape our […]
USPS Issues Service Disruption Alert for Hawaii
The USPS has issued a service disruption alert for the state of Hawaii. Due to Hurricane Lane there is no mail delivery or pickup on August 24th for Hawaii Island, Maui County, Kauai and Oahu. Though the service disruption alert is only for August 24th, future deliveries and pickups may also be effected. For updates […]
Interview with Jim Cochrane, USPS Chief Customer & Marketing Officer
Profiles in E-commerceA Stamps.com interview series with leaders in the online retail industry. With over 5.2 billion packages delivered to 156 million addresses in the U.S. last year, the Postal Service is the undisputed market leader in e-commerce delivery. The National Retail Federation expects e-commerce sales to grow by 8% to 12% annually over the […]
Why Customer Service is So Important for Your Ecommerce Business
Take care of your shoppers and if you do it well, your shoppers will take care of you. How? Prompt and thoughtful customer service, regardless of the issue at hand, can mean the difference between a one-time buyer and a loyal repeat customer. Recent figures indicate that 82 percent of clients stop doing business with […]
USPS Announces Postage Rate Increase – Starts January 22, 2017
It’s that time of the year again! The U.S. Postal Service has proposed new shipping rates for select mail classes to be implemented on Sunday, January 22, 2017, if approved by the Postal Regulatory Commission (PRC). Here are some highlights of the 2017 postage rate increase for Commercial Base pricing (online postage rates): DOMESTIC SHIPPING Priority […]
USPS Announces 2017 Postage Rate Increase for Mailing Services
The United States Postal Service (USPS) has proposed new pricing for its Mailing Services to the Postal Regulatory Commission (PRC). If approved by the PRC, these price updates will go into effect in January 2017. Note: This proposal DOES NOT include Shipping Services (First Class Package Service, Priority Mail and Priority Mail Express). 2017 rates […]
Keeping Your Stamps.com Address Book Current
Before you send direct mail pieces to your customers, take a moment to think about your address data. Is all your contact information accurate and up-to-date? Here are a few tips to help maintain data integrity when it comes to your address book: 1. Check for deliverability.Make sure addresses are deliverable before you manually enter or […]
Plan Now For Possible Canada Post Disruption
Do you mail or ship to Canada? Canada Post recently sent a notice to customers regarding a possible service disruption on or around July 2, 2016, as a result of a labor dispute between Canada Post and the Canadian Union of Postal Workers. What does this mean for anyone mailing and shipping to and from […]
Shipping Policy Best Practices
Clearly laying out shipping policies on your ecommerce website helps your customers better manage their expectations and helps your position as the seller should there be a dispute. Here are tips to help ensure all shoppers understand your ecommerce store’s shipping methods, options and timelines. – Start fresh and be clear. Although it may be […]
USPS now offering Priority Mail Flat Rate Precious Cargo Boxes
The United States Postal Service recently introduced new Priority Mail Flat Rate Precious Cargo BoxesTM to its lineup of shipping materials. Here’s what you need to know. What are they? These new Flat Rate boxes, fitted with polyethylene foam dots and inserts, are designed to give customers a more secure way to ship valuable items […]
USPS Updates Standards for Shipping Firearms
The United States Postal Service recently revised their rules regarding “Hazardous, Restricted, and Perishable Mail.” While most changes were done in order to correct erroneous references and provide greater clarity to existing language, anyone shipping firearms should know that the following language has been added: “All regulated firearms must be mailed using a USPS product […]
USPS Announces Changes to Certain Rates and Services
If you haven’t already done so, mark your calendar for August 28, 2016, which is when the United States Postal Service® is implementing a handful of changes. If you have questions, we have answers. First-Class Mail Parcel Retail Rates Are Rising What’s changing? The Retail (Post Office) rate for First-Class Mail® Parcel packages weighing 1-3 […]
The Correct Use of Priority Mail Flat Rate Envelopes
Priority Mail Flat Rate Envelopes feature one low flat rate, so price is determined by the box or envelope you choose and not by the weight or distance the package is traveling. Flat Rate Envelopes can help save you a lot of money. Not sure if your package will pass as a Priority Mail Flat […]