Frequently Asked Questions
How does Stamps.com work?
Stamps.com turns your printer into a full-service mailing and shipping center. The best part is how simple it is:
- Create an account in under 3 minutes in order to start your subscription. We even send you free supplies to get you started with the essentials needed to print stamps and ship packages.
 - Once logged in, you simply enter your mail or package details to print official USPS stamps, Certified Mail®, or shipping labels in seconds.
 - Stamps.com does the hard work for you including: Calculating exact postage down to the ounce (no more overpaying), comparing carriers and services to find the fastest or most cost-effective option, unlocking discounts of up to 87% off USPS® and 82% off UPS®.
 - After printing your stamps or label, you can drop items in your mailbox, schedule free pickups, or hand them to your carrier—no waiting in line, no lost productivity.
 - Not a fit? You can cancel your 30-day risk-free trial or your subscription any time. We don’t lock you into a contract or make it hard for you to do what’s right for you, your time, or your business.
 
What is Stamps.com used for?
Stamps.com is the all-in-one solution designed to help you:
- Mail smarter: Print stamps, envelopes, and Certified Mail® with proof of delivery.
 - Ship faster: Generate labels for USPS®, UPS®, DHL Express, and GlobalPost®.
 - Save more: Access discounts of up to 87% normally reserved for high-volume shippers.
 - Simplify operations: Print postage or labels without any overhead or learning curve, track everything you send, analyze spending, manage multiple users or locations – easily!
 - Stay flexible: Send from your desktop, laptop, or phone, 24/7, on your terms.
 
Does Stamps.com provide tracking?
Every label printed with Stamps.com comes with carrier-approved tracking. You can log in to track delivery anytime. You can also send shipment notification emails with tracking links directly to your recipients—saving you time and keeping customers informed.
Is Stamps.com cheaper than USPS?
Yes. Stamps.com provides automatic access to Commercial Pricing and negotiated discounts that aren’t available at the Post Office. You can save up to 87% on USPS® rates, 82% on UPS®, and 40% on package insurance for items valued over $200. Unlike postage meters or DIY trips to the Post Office, there are no hidden fees, ink costs, or equipment leases.
Does Stamps.com help with international shipping?
Yes. You can choose UPS Standard, Worldwide Expedited, Saver, or Express. Pick the speed you need and use your shipping discounts to keep costs down.
Is Stamps.com a good fit for small businesses?
Absolutely. Stamps.com is built for small businesses that need to save time and money on mailing and shipping. You can print USPS® postage and shipping labels right from your computer, access discounted rates not available at the Post Office, and manage all your outgoing mail and packages from one simple dashboard. Whether you’re sending invoices, marketing materials, or customer orders, Stamps.com helps you stay organized, reduce trips to the Post Office, and scale your operations as your business grows.
Compare Shipping Software for Small BusinessesDoes Stamps.com have an app?
Yes. Stamps.com is available via desktop software, a browser-based platform, and through partner integrations like ShipStation for advanced mobile-friendly shipping. Whether you’re at the office or on the go, you can manage mail and packages on your schedule.
Get the Stamps.com appWhy Choose Stamps.com Instead of Going Directly to USPS
When you use Stamps.com instead of going to the post office:
- You get discounted USPS Certified Mail rates not available at retail.
 - You can print Certified Mail forms and labels at home or the office.
 - You skip the lines and manage everything digitally.
 - You can compare USPS Certified Mail vs. UPS and other carriers instantly.
 - You store all receipts, labels, and delivery confirmations in one secure platform.
 
In short, you’ll save time and reduce administrative hassle while keeping every Certified Mail piece tracked and compliant.
What do I get in the Stamps.com Special Offer?
We offer new customers free supplies including free NetStamps and a 5 lb scale so they can get started with the basics required to get the most out of Stamps.com
Does Stamps.com work with Mac?
Yes. Mac users can access Stamps.com through any web browser. You can print postage, labels, and Certified Mail® forms directly online. And, if you don’t like managing multiple tabs in your browser, you can download our free desktop app for Mac or PC, which has the same functionality.
Get the Stamps.com appDo Stamps.com stamps expire?
No. First Class Mail® stamps printed with Stamps.com never expire. If rates change, you can print make-up postage or combine stamps so you never lose value.
What is Stamps.com
Stamps.com is a trusted online mailing and shipping platform that makes it easy to print discounted USPS®, UPS®, DHL Express, and GlobalPost® postage and shipping labels right from your computer in under two minutes. For nearly 30 years, millions of businesses have relied on Stamps.com to save time, cut costs, and simplify everything they send—whether it’s a letter, a Certified Mail® form, or a package.
Learn more about Stamps.comWhat Is Certified Mail?
Certified Mail is a USPS service that provides proof of mailing and delivery for important or time-sensitive documents. When you send Certified Mail through Stamps.com, you get:
- Proof of mailing with a timestamp
 - Tracking and delivery confirmation
 - Optional Return Receipt (green card or electronic)
 - Full digital recordkeeping for your business compliance needs
 
It’s ideal for legal notices, contracts, tax documents, and government correspondence or anytime you need verifiable proof of delivery.
Who uses Stamps.com
Stamps.com is built for busy individuals and businesses of all sizes:
- Individuals and solopreneurs who want the flexibility to send on their own schedule.
 - Micro and small businesses that need reliable, affordable mailing and shipping tools without costly equipment or trips to the Post Office.
 - Medium and large organizations managing multiple offices that need visibility and control without the burden of postage meters.
 - From side hustlers shipping 10 packages a month to small firms printing 100+ labels, Stamps.com helps more than 4 million customers mail and ship more efficiently
 
Who owns Stamps.com?
Stamps.com is part of Auctane, a global leader in shipping and logistics software that includes ShipStation, Metapack, Packlink, and others. Together, Auctane companies empower millions of businesses to ship smarter, save money, and scale with confidence.
Does Stamps.com print shipping labels?
Yes. Stamps.com lets you print professional shipping and return labels for all major carriers. Use plain paper, sticky labels, or thermal printers. Labels include barcodes and tracking, so your shipments are always ready to be scanned and delivered on time. You can even use our mobile app to print labels via WiFi or QR-codes when you don’t have access to a printer.
How can I print Certified Mail® on Stamps.com?
With just a few clicks, you can prepare Certified Mail® online—no green cards or manual forms required. Labels include tracking and electronic return receipt options, giving you peace of mind for critical business documents.
How much does Stamps.com cost per month?
Plans start at just $20.99/month, with no long-term contracts or expensive equipment leases. Every plan includes built-in postage and shipping discounts, label and envelope design, free pickups with all top carriers, contacts and address book management, reporting, and more. Larger businesses can upgrade to multi-user and multi-location plans with centralized controls and reporting. Our customers report saving more than $25/month thanks to our rate discounts as well as more than 5 hours monthly by printing online.
How can I contact Stamps.com?
Our support team is always here for you:
- Support for Consumers and Small Businesses: 855-889-7867 (Mon–Fri, 8am–8pm CT) or [email protected]
 - Support for Multi-location Organizations: 877-782-6785 (Mon–Fri, 8am–8pm CT) or [email protected]
 - Help Center: 24/7 online access to FAQs, guides, and troubleshooting resources
 - Online Chat: Access to live gents (Mon–Fri, 8am–8pm PT) and AI-powered responses to help troubleshoots issues right from within the app.
 
Can I create a Return Shipping Label?
Yes. After you're printed your shipping label, you can generate a pre-addressed pre-paid return label your clients can use to send items back.
Can I import my orders from Shopify, eBay, Amazon, and other stores?
Yes. You can connect your shopping carts and marketplaces including Shopify, eBay, Amazon, and Etsy with Stamps.com in under 5 minutes. You can also import your orders from a CSV file, Microsoft Excel, XML, or your own ODBC.
Can I print multiple shipping labels at once?
Yes. Stamps.com allows you to print up to 10,000 labels in one click.
Can more than one person use my account?
Yes. You can add users to the same Stamps.com account - user limits vary by plan. If your organization has multiple locations, you can switch to our multi-location plan. Visit stamps.com/multilocation to learn more
Can Stamps.com help me track my postage spending?
Yes. Our reports show you you activity and total spend by carrier, mail class, shipping service -- so you always know how much you send. You can customize your reports by date and, if you are on our multi-location plan, you can also view activity and spend per location and user.
Do I need to purchase any special equipment?
No. All you need is a printer and your computer or phone. You can print shipping labels on plain paper or adhesive labels, postage on our NetStamps® labels or direclty onto any kind of envelope, and on Certified Mail® forms.
Does DHL Express deliver on Sunday?
No. DHL Express typically does not deliver on Sundays in most regions. However, Sunday delivery may be available in select areas or for time-definite international shipments with specific service upgrades. Check with DHL directly for regional availability.
Does postage from Stamps.com cost more than postage from the Post Office or UPS?
No. Our negotiated carrier discounts ensure you pay less for First Class Mail® stamps and get up 88% off shipping services from USPS, UPS, and other top carriers. These are discounts you will not find at the Post Office as they are reserved for high volume enterprises. Check stamps.com/carriers for latest on carriers and rates.
Does Stamps.com send out a Shipment Notification email to my recipient?
Yes, when you are configuring your label, all you have to do is enter your recipient's email address to ensure they receive tracking information for their package. This email includes the delivery address, mail date, mail class, estimated delivery date, special services, a customizable personal note, and a link with the tracking number.
Does Stamps.com support an ODBC connection to my database?
Yes. Stamps.com can pull order or customer information from virtually any database, from Excel to SQL. Stamps.com also creates an export file that includes mail class, mail date, shipping cost, and tracking number.
Does Stamps.com work on Macs?
Yes. Mac users can use our web app on any browser, or they can download our desktop app for Mac for free. Visit stamps.com/download to access all of our apps including our free mobile app.
How do I calculate domestic postage costs?
Our rate advisor feature helps you calculate exact postage or shipping rate for anything you send. All you need is your item's weight and dimensions -- we do all the math for you and recommend cheapest, fastest, and best rates across all carriers.
How do I cancel my account?
Log in and navigate to your subscription page to cancel from within the app, or simply call our toll-free number 855-608-2677, M–F 8AM to 8PM CT and our customer support team will be happy to assist you. You can cancel any time.
How do NetStamps work?
You can print NetStamps if you have a Stamps.com account with sufficient postage balance. After logging in to your account, simply select print on “NetStamps,” choose how many to print, select to print on a NetStamps sheet or roll, and click print!
How do UPS drop offs work?
Drop off your shipment 24 hours a day, seven days a week at one of the 60,000 UPS dropoff locations across the United States. This includes UPS Stores, UPS Drop Boxes, CVS, Michaels, and Advanced Auto Parts.
How do you track a UPS package?
You can log into your app and visit your "history" page to view real-time tracking information for every item you send. You can also enter your tracking number on the UPS website to see tracking updates.
How does Flat Rate Pricing work?
Flat Rate pricing allows you to ship packages to any domestic address at a fixed price, regardless of weight (up to 70 lbs) or distance. You must use designated USPS Flat Rate packaging (envelopes or boxes). This eliminates the need to weigh packages or calculate shipping costs based on distance.
How does the 30-day risk-free trial work?
We offer new customers a 30-day risk free trial to see if Stamps.com is right for them. Cancelling any time within the 30-day time frame will result in no charges; however, if you continue past your 30‑day trial, you will be charged a monthly subscription including your first month's fee. Your service will continue uninterrupted unless you cancel.
How fast is Priority Mail Express International?
Delivery is made by the country's postal service in 3 - 5 business days, depending on the destination.
How fast is Priority Mail International?
Generally, it takes Priority Mail International six to ten business days. USPS hands off shipments at the border of the destination country before the local postal service completes the delivery.
How fast is UPS 2nd Day Air compared to UPS 3 Day Select?
UPS 2nd Day Air is faster than UPS 3 Day Select, offering guaranteed delivery by the end of the second business day, while 3 Day Select provides guaranteed delivery by the end of the third business day.
How fast is UPS 3 Day Select compared to UPS Ground Saver?
UPS 3 Day Select is generally faster than UPS Ground Saver, offering guaranteed delivery within three business days, whereas Ground Saver can take 2-7 business days and has no guaranteed delivery time.
How fast is UPS Ground Saver vs. UPS Standard?
UPS Ground Saver is typically slower than UPS Standard, with delivery times ranging from 2-7 business days, whereas UPS Standard generally delivers within 1-5 business days.
How fast is UPS Next Day Air compared to UPS Second Day Air?
UPS Next Day Air is significantly faster than UPS Second Day Air, delivering packages by the next business day, while UPS Second Day Air delivers within two business days. It's the fastest standard overnight service offered by UPS.
How fast is UPS Standard compared to UPS Ground Saver?
UPS Standard is generally faster than UPS Ground Saver, as it has a typical delivery window of 1-5 business days compared to Ground Saver's 2-7 business days.
How long does UPS Ground take?
UPS Ground typically takes 1 to 5 business days for delivery with 90% of UPS® Ground packages being delivered in 3 days or less.
How long does USPS Ground Advantage take to deliver?
USPS Ground Advantage delivery time is typically the slowest for domestic shipping services, taking two to five business days depending on the destination.
How much does USPS First Class Package International® cost?
While price varies depending on weight and destination, rates for this service begin at $17 dollars.
I work in a company with multiple locations. Can Stamps.com work for us?
Our multi-location plan, designed for companies with 2+ office locations, gives each location the ability to print postage and labels as needed, while capturing information about how much is sent and spent in a single dashboard to give the business the ability to budget. No leases, no contracts, and best-in-class support available when your users need it. Visit stamps.com/multi-location to learn more
Is UPS Ground guaranteed
UPS Ground tracking uses a system of scans to update customers on the location and status of their packages as they move through the UPS network. Each package is assigned a unique tracking number, and as it travels, it's scanned at various points, including when it's received, when it's transferred between facilities, and when it's out for delivery.
UPS Worldwide Saver vs. UPS Worldwide Expedited: What is the speed comparison?
UPS Worldwide Saver is faster than UPS Worldwide Expedited, offering delivery by the end of the next business day to major business centers, compared to 2-5 business days for Worldwide Expedited. Worldwide Saver provides a more economical alternative to premium express services while maintaining quick delivery.
USPS Priority Mail vs. First-Class Mail: What is the speed comparison?
USPS Priority Mail generally delivers in 2-3 business days. First-Class Mail, while more economical, typically takes 1-5 business days for delivery.
What are NetStamps
NetStamps are USPS-approved blank labels on which you can print your own stamps. Simply buy postage on Stamps.com, use any printer to print on a NetStamps sheet or roll, and stick the NetStamp to an envelope, postcard, or other First Class Mail.
What are nonmachinable envelopes?
Nonmachinable envelopes might be non-rectangular, rigid, unevenly thick, or have non-paper closures, meaning they cannot be processed efficiently by USPS's automated sorting equipment, and require special handling, resulting in a surcharge in addition to the standard postage.
What are the delivery times for UPS Next Day Air?
UPS Next Day Air offers guaranteed delivery by 10:30 a.m., 12:00 p.m., or end of day on the next business day, depending on the destination and specific service selected. Deliveries are made Monday through Friday, with Saturday delivery available in select areas for an additional fee.
What are the delivery times for UPS Standard?
UPS Standard generally delivers within 1 to 5 business days, with residential deliveries typically occurring between 9 AM and 9 PM. The exact delivery time depends on the distance the package travels and the specific destination.
What are the different types of Flat Rate Envelopes?
Regular, Legal, and Padded
What are the UPS 2nd Day Air delivery times?
UPS 2nd Day Air guarantees delivery by the end of the second business day. For time-critical shipments, you can choose UPS 2nd Day Air A.M., which delivers by 10:30 AM, 12:00 PM, or 2:00 PM (depending on destination) on the second business day.
What are the UPS 3 Day Select delivery times?
UPS 3 Day Select guarantees delivery by the end of the third business day after the package is picked up, with deliveries typically occurring Monday through Friday. It's a reliable option for shipments that aren't time-critical but need to arrive within a specific timeframe.
What are the UPS Ground Saver delivery times?
UPS Ground Saver typically delivers packages within 2 to 7 business days across the contiguous United States.
What are the UPS Worldwide Saver delivery times?
UPS Worldwide Saver guarantees delivery by the end of the business day, one day faster than UPS Worldwide Expedited. This service connects major business centers in over 220 countries and territories with time-definite delivery and customs clearance included.
What are the USPS Ground Advantage costs and rates?
Packages up to 15.999 ounces are priced in 4-ounce increments, while heavier packages are charged by the pound, rounded up. The further the distance, the higher the cost. Additional fees apply to oversized packages. Easily calculate discounted rates anytime at Stamps.com.
What are the USPS Priority Mail delivery times?
USPS Priority Mail typically takes one to three business days, depending on destination, to deliver. You can easily check for a delivery time estimate on USPS’s Priority Mail Delivery Map.
What is a USPS SCAN Form, and how is it useful for me?
The Shipment Confirmation Acceptance Notice (SCAN) form ensures that your packages are scanned by the USPS when they are dropped off or picked up by a mail carrier, so your customer can feel confident that their package is on its way.
Using Stamps.com, you’ll be able to create a SCAN form with a few clicks. Then, hand the form to the clerk or mail carrier, and they will scan the barcode on the form. This scan records an Acceptance event for all the packages associated with the form without having to scan each package individually.
What is DHL Express
DHL Express is a premium international shipping service that offers fast, time-definite delivery to over 220 countries and territories. It's designed for urgent packages, with door-to-door tracking, customs support, and express delivery options for businesses and individuals.
What items can be shipped through Media Mail?
Educational materials like books, music, or videos that never include any products or advertising.
What mailing and shipping services are available in Stamps.com?
Stamps.com gives you access to all mailing and shipping services from USPS, UPS, DHL, and other top carriers. Visit stamps.com/carriers for a full list.
What printers are supported by Stamps.com?
We support all printers from laser and inkjet to high speed thermal printers.
What shipping rate discounts can I get with Stamps.com?
With USPS, Stamps.com customers have access to Commercial Base, Commercial Plus, Cubic Pricing, and Negotiated Service Agreements. Savings include:
- Up to 16% on all Priority Mail Express® shipments
 - Up to 30% on Priority Mail® shipments
 - Up to 7% on international shipments
 - Up to 40% on package insurance
 
With UPS, Stamps.com customers get up to 73% off UPS 2nd Day Air® and up to 77% off UPS® Ground Daily Rates.* Plus, many common surcharges are waived, including the residential surcharge for UPS Ground shipments.
*UPS rates are limited to shipping from the continental U.S. only. These rates and discounts exclude shipment origins from Hawaii, Puerto Rico, and Alaska. These rates and any applicable discounts are subject to change at any time without notice.
What USPS service should I use if I want to send large envelopes under 15.994 oz, letters up to 3.5 oz, and postcards?
First-Class Mail International®
When using Priority Mail International, should I ship Flat Rate or by weight?
Flat Rate Envelopes are ideal for documents or small, dense items weighing 4 lbs or less, as they offer a single price based on the destination country. For items between 4 lbs and 70 lbs, or those that don't fit into the Flat Rate Envelopes, you'll need to ship by weight using your own packaging. It’s more affordable to use Flat Rate boxes if your item is under 20 lbs.
Why is it easier to ship internationally with Stamps.com?
Stamps.com makes international shipping easy by offering international services from USPS, UPS, and other carriers including GlobalPost. We make customs forms hassle free, so you can complete them online with ou guidance, and simply print to include with your international shipment.
Will my media mail package be checked?
Yes. Your packages may be inspected to ensure compliance, as USPS is very strict about what items qualify for Media Mail.
Will Stamps.com upload tracking numbers to eBay, Amazon, and my Shopping Cart?
After a label is printed, Stamps.com automatically uploads the USPS tracking numbers, order info, and mail class back to the order source, including eBay, Amazon, Etsy, and your shopping cart.
How Can I Send Certified Mail Online with Stamps.com
Sending Certified Mail through Stamps.com takes just minutes and eliminates the need for a post office trip.
- Sign up for Stamps.com to access USPS Certified Mail online.
 - Enter your recipient details and select USPS Certified Mail as your service.
 - Choose whether to include a Return Receipt (green card or electronic).
 - Print your Certified Mail label using any standard printer.
 - Drop it in your mailbox or schedule a free USPS pickup, no forms or lines needed.
 
You’ll receive real-time tracking updates and proof of delivery digitally stored in your Stamps.com account.
Is Certified Mail the same as Registered Mail?
No. Certified Mail gives proof of mailing and delivery. Registered Mail adds enhanced chain of custody and security for high-value items.
Is Certified Mail cheaper through Stamps.com than the post office?
Yes. Stamps.com users get discounted Certified Mail rates through commercial pricing, meaning you’ll pay less than retail USPS prices and save even more time by printing from home.
Can I send Certified Mail to a PO Box?
Yes. USPS will place a delivery notice in the PO Box, and the recipient signs at the counter to receive the item.
How long does Certified Mail usually take?
Timing depends on the underlying USPS service you choose. First-Class Mail is typically a few business days. Priority Mail is faster.
Can I add insurance to Certified Mail?
Insurance is available when you pair Certified Mail with services that support coverage, such as Priority Mail. Coverage limits and fees apply.
What happens if the recipient will not sign?
USPS attempts delivery and leaves a notice. The item is held for pickup. If unclaimed within the hold period, it is returned to the sender.
How do I Send Registered Mail Online with Stamps.com?
You can send Registered Mail easily through your Stamps.com account in just a few steps — no forms or post office lines required:
- Sign up for Stamps.com and access USPS Registered Mail directly.
 - Enter recipient and package details — including weight, dimensions, and declared value.
 - Select “Registered Mail” from the USPS service options.
 - Choose optional insurance and Return Receipt for proof of signature.
 - Print your Registered Mail label using any standard printer.
 
Drop off your package or schedule a free USPS pickup right from your account.
Every Registered Mail item sent through Stamps.com includes automatic USPS tracking and digital proof of delivery stored securely online.
Why Choose Stamps.com for Registered Mail?
Using Stamps.com instead of visiting the post office means faster, cheaper, and more secure Registered Mail management. When you send Registered Mail through Stamps.com, you get:
- Proof of mailing and delivery
 - Chain-of-custody documentation from acceptance to delivery
 - Optional insurance up to $50,000
 - Digital tracking and confirmation directly in your Stamps.com dashboard
 - Online recordkeeping and receipt management for compliance
 
You’ll save both time and labor costs, and gain total peace of mind knowing every shipment is tracked and secured from start to finish.
Is Registered Mail the same as Certified Mail?
No. Certified mail provides tracking and proof of mailing and delivery, while Registered Mail adds the highest USPS security for valuable items. Choose based on risk and recordkeeping needs.
What does a delivery attempt mean for Registered Mail?
A delivery attempt means USPS tried to deliver your item. If no one can sign, a notice is left and the shipment is held for pickup for a limited time.
Do I get a mailing receipt when I use this postal service?
Yes. You receive a USPS acceptance receipt at the counter, and you can access shipment details in your Stamps.com account for easy recordkeeping.
How do I get proof of delivery, and which PS Form is used?
Request Return Receipt to receive proof of delivery with the recipient’s signature. USPS uses a PS Form or electronic option, depending on the service you select.
Can I see tracking in real time for USPS mail?
You can view near real time tracking updates for Registered Mail and certified mail through Stamps.com and USPS tracking.
What services are offered by USPS for extra confirmation?
The service called Registered Mail can be paired with USPS options like Restricted Delivery and Return Receipt. USPS offers these add-ons to increase control and confirmation.
How do I get started sending First Class Mail with Stamps.com?
Create your labels or print postage from any printer, weigh your piece, and drop it in any USPS collection box or schedule a pickup. If you are sending First Class Mail often, build saved presets for common piece types so you can send postcards, letters or flats in a few clicks.
What is the difference between letters, flats, and small packages?
Letters and flats are considered mail, while small packages are parcels. Letters are slim documents, flats are larger envelopes, and parcels include merchandise or thicker contents. If your item becomes too rigid or bulky, it will be treated as a parcel and priced differently than USPS First Class Mail.
Where does “class package service” fit today?
If you have seen references to class package service, that was historically First-Class Package Service. Today, comparable lightweight parcels ship under USPS Ground Advantage. Use Stamps.com to compare rates so you choose the right option for your shipment before sending First Class Mail.
Why does the maximum weight for First Class Mail flats and large envelopes matter?
Design and content choices add weight quickly. Knowing the maximum weight for First Class Mail flats large envelopes helps you choose paper stocks, inserts, and tabs that stay within limits and avoid a surprise shift to parcel pricing at checkout.
Can I send postcard letters with custom designs and still qualify for machinable pricing?
Yes. Keep pieces rectangular, evenly thick, and flexible. Place addresses and barcodes in recommended zones and avoid clasps or rigid elements. Following machinable guidelines lets you send postcards letters at the lowest postage for USPS First Class Mail.
What add-ons help when I need extra assurance without turning it into a parcel?
For important documents, consider Certified Mail or a Certificate of Mailing. These services provide proof of mailing or delivery while keeping your item in the letter or flat category, which is often more economical than moving to a parcel or small packages service.
How does Stamps.com help teams standardize sending First Class Mail?
Set up shared address books, user permissions, and cost codes. Use automation rules to apply the correct service based on weight and shape, then report on spend by department. This keeps every piece compliant and on budget across your organization.
Can I improve deliverability when I send high volumes of First-Class Mail?
Absolutely. Validate addresses before printing, use clear fonts, and keep return addresses consistent. For large campaigns, segment by geography and time your drops to match in-home windows, then track responses alongside mailing data inside Stamps.com.
What if my marketing insert makes a flat too thick at the last minute?
Weigh and measure again. If your flat crosses thickness or rigidity thresholds, repackage into a lightweight parcel and compare pricing. Stamps.com will show you parcel options alongside letter and flat pricing so you choose the most cost-effective path for USPS First Class Mail.
What makes an envelope nonmachinable?
Nonmachinable mail includes pieces that are rigid, uneven in thickness, non-rectangular, or sealed with materials other than paper. Keeping your mail flexible, flat, and rectangular helps you qualify for the lower USPS First-Class Mail® postage rate.
How can I save time and money on First-Class Mail?
Print exact postage from home or the office, skip the Post Office line, and save on eligible First-Class Mail® shipments. With Stamps.com®, you can efficiently manage postcards, letters, and flats—all while staying on budget.
How do I know how much postage to apply?
Have your mailpiece’s weight, shape, and size ready. Then use the USPS Price Calculator to find the correct rate for postcards, letters, or large envelopes. Once you know the amount, print accurate postage through Stamps.com® and mail with confidence.
When does my mailpiece qualify as a package instead of class mail?
If your large envelope weighs more than 13 ounces, is thicker than ¾ inch, or is too rigid or bulky, it will be treated as a small package and priced under USPS Ground Advantage® rather than First-Class Mail®.
Which carriers can I use for international shipments?
Ship with USPS, UPS, DHL Express, and GlobalPost from one dashboard. Compare transit times and costs, generate documents, and keep tracking in a single workflow—no juggling tools.
Can Stamps.com estimate duties and taxes before I buy a label?
Yes. When you create an international label, you can see estimated duties and taxes to help you price orders accurately and set clear expectations at checkout.
Do I need HS codes, and can Stamps.com help?
Most cross-border packages require harmonized (HS) codes on customs documents. Stamps.com helps you generate electronic customs forms with the right details—including HS codes and commercial invoices—alongside your label.
Can I pay for international labels with a credit card and still track spending?
Absolutely. Add a card to your account to buy postage, labels, and insurance; then use roles, cost codes, and reports to break down spend by user or team for clean reconciliation.
Does Stamps.com support insurance for international packages?
Yes. When comparing services, you can add insurance as part of your selections so coverage is applied consistently—especially helpful for higher-value cross-border orders.
Can I get free packaging for eligible USPS international services?
You can order free USPS boxes, envelopes, and labels for qualified services and save favorites for quick reorders.
Can I customize labels and packing slips for international orders?
Make labels look professional and on-brand with your logo, return address standards, and custom text fields. Include branded packing slips to speed verification and deliver a clean unboxing experience.
What else should I consider before shipping internationally?
Every country enforces product restrictions, customs fees, duties and tariffs, and local taxes. Research prohibited items and factor border charges into your pricing so there are no surprises for you or your customers.
How does automated shipping work?
Automated shipping applies rules you set—like service, package type, insurance, and signature—based on order details. You choose the triggers (weight, destination, value), and the software fills in the rest. Fewer clicks. Fewer mistakes. Your team ships faster and more consistently, even on busy days.
Can I pay for postage and labels with a credit card?
Yes. Add a credit card to your Stamps.com account and buy postage, labels, and insurance as you go. It’s simple to manage spend, share receipts, and reconcile at month-end. If you prefer, you can also use cost codes to track expenses by user or department.
How does rate shopping help control my shipping rate?
Rate shopping shows services and prices side by side before you print. Compare delivery time, tracking level, and final shipping rate across carriers in one view. Pick the best value for each order, then save those choices into rules so future shipments use the same smart defaults automatically.
What does shipment tracking look like for my customers?
Every label includes a tracking number. Stamps.com adds shipment tracking updates to your orders and lets you share status links in emails or support replies. Customers can see when a package is accepted, in transit, out for delivery, and delivered. Clear updates reduce “Where is my order?” messages.
How does the software improve customer experience after checkout?
Fast labels, accurate addresses, and reliable tracking build trust. Branded notifications keep buyers informed without extra steps from your team. Returns are simple, too, so issues get resolved quickly. The result is a smoother customer experience, fewer support tickets, and more repeat orders.
Will automated shipping work if I ship with multiple carriers?
Absolutely. Set automation rules once and apply them across USPS, UPS, FedEx, DHL, and GlobalPost. The software selects the right service based on your criteria, then prints labels and adds tracking in a single workflow. You get consistent processes and clean reporting, no matter which carrier you choose.
Can I still make changes during rate shopping?
Yes. Rate shopping is flexible. Adjust weight, package type, or insurance and see the new shipping rate immediately. If a shipment needs faster delivery or a signature, update the choices and print. You keep full control, while automated shipping handles the routine steps.
How do returns fit into automated shipping?
Create return labels on demand or automate them for selected orders. You can set rules for who pays postage, which service to use, and whether to include the label in the box or send it by email. Returns stay visible in reports so you can spot trends and reduce preventable issues.
Can I track spending if I use a credit card across multiple users?
Yes. Assign users, roles, and cost codes, then export reports that break down label spend, refunds, and insurance by person or team. Using a single credit card doesn’t mean losing visibility—your shipping software keeps the details organized for finance and operations.
What UPS shipping discounts can I get with Stamps.com?
You can unlock shipping discounts on popular services, saving up to 77% on UPS Ground and up to 73% on UPS 2nd Day Air. International services offer savings up to 83%.
How fast is UPS Ground with Stamps.com?
UPS Ground delivers in one to five business days. Today, 90% of Ground packages arrive in three days or less.
What is UPS Ground Saver and who can use it?
UPS Ground Saver is a budget friendly option for lighter shipments. It delivers in two to seven business days and is available through Stamps.com.
Do any services include an on-time delivery promise?
Yes. Certain services include an on-time shipping promise. If a shipment arrives late, you can request a refund or credit.
Is tracking included in the rate?
Yes. Every Stamps.com shipping label includes free package tracking, so you and your customers can easily track deliveries from start to finish.You can sync updates back to your store and send customer notifications.
How can I estimate UPS shipping costs before I buy labels?
Check UPS shipping costs in one view. Compare by package type, weight, and delivery time to choose the best rate for each order.
Can I print labels anytime and schedule pickups?
Yes. Print labels when it fits your workflow and schedule UPS pickups from your workspace. It saves time and trips.
How much can I save with GlobalPost discounts?
You can save up to 78% on eligible international shipments when you use GlobalPost through Stamps.com.
Which GlobalPost services include built-in loss and damage coverage?
Standard includes coverage up to $100, and Plus includes coverage up to $200.
Do I need to complete customs forms myself?
No. GlobalPost applies the international label and customs form at its domestic regional shipping center using the details you provide.
What tracking is available with GlobalPost?
Economy provides door-to-country events. Standard, Plus, and Go provide full door-to-door tracking, including a final delivery update.
Where can I ship with GlobalPost—and can I prepay duties and taxes?
Economy and Standard reach 220 plus countries. Plus serves 30 plus countries and lets you prepay duties and taxes; GlobalPost Go offers a flat, landed fee up to 2 lb Canada, Australia, New Zealand, Hong Kong, and Mexico.
What can I measure with Stamps.com shipping analytics?
You can track carrier performance, transit times, label volume, spend, balances, and exceptions. These reports turn raw activity into actionable insight you can use to optimize shipping processes and reduce shipping costs.
How does shipping analytics help me achieve cost savings?
By revealing patterns like overspending on certain lanes, improper package sizes, or services that miss on time delivery. You can shift volume, refine packaging, and choose better services. Over time, those changes compound into measurable cost savings.
Can I analyze performance by customer, channel, or cost code?
Yes. Apply filters and cost codes to attribute spend and volume to the right projects or channels. That visibility helps you evaluate promotions, catalog changes, and fulfillment locations with clear, defensible numbers.
Do these reports support real time decision making?
Reports can be generated on demand so you always have the latest available information after label creation. That up-to-date view supports real time style decisions during daily standups or carrier cut-off meetings.
How do I use the data with my BI or machine learning tools?
Export to CSV and drop it into spreadsheets, BI dashboards, or data pipelines. Many teams join shipping data analytics with order and inventory data to model transit times, forecast carrier capacity, or test the impact of new fulfillment nodes which are powerful ways to leverage shipping for growth.
Will this help my customer experience and order fulfillment?
Absolutely. With clearer transit times and exception trends, you can set accurate delivery promises, reduce missed commitments, and enhance customer communication. Operations can fine-tune pick, pack, and ship steps so orders leave on time and arrive as expected.
Can I track international performance, too?
Yes. You can include international labels in reports to evaluate cross-border carrier performance, customs-related delays, and landed cost trends. Use those insights to choose the right services and keep global supply chains running smoothly.
What if leadership wants a quick summary?
Toggle between counts and Amount Paid to present either volume or spend. Print or export a concise summary for a board deck, or share a deeper CSV when stakeholders want to drill into shipping operations at the line-item level.
Who can order free USPS supplies through Stamps.com?
Any Stamps.com account holder can add eligible USPS Priority Mail and Priority Mail Express supplies to their cart and check out at no cost. If you manage multiple locations, you can ship supplies to different addresses to keep each team stocked and ready.
How long does delivery of free supplies usually take?
Delivery time varies by item and destination. Most standard orders arrive within several business days, while bulk quantities or high-demand items can take longer. Place replenishment orders before you run low so fulfillment never stalls during peak periods.
Can I recycle or reuse USPS Priority Mail packaging?
Yes. USPS Priority Mail boxes and envelopes are recyclable in most curbside programs. Reuse is fine for Priority Mail services as long as the packaging is clean, structurally sound, and clearly marked for the correct service. Remove or cover old labels and barcodes to avoid misroutes.
Can I use USPS free packaging with non-USPS services?
No. USPS-branded packaging is intended exclusively for USPS services. If you plan to ship with another carrier, use your own unbranded boxes or that carrier’s packaging to ensure proper acceptance, correct billing, and compliance with carrier terms.
Do customers need a Stamps.com account to see tracking?
No. Anyone with the tracking number can view status and scan history at stamps.com/tracking. You can share that link so customers check progress anytime without logging in.
What details appear on the tracking page?
You will see the latest status along with a clear event timeline of scans from acceptance through delivery. Delivery confirmation and proof of delivery appear when the carrier provides them.
Can I print or email tracking history for a buyer?
Yes. From your History tab, open the shipment, then print or email the tracking details directly, so your customer gets the exact information you see.
Which USPS services do not include tracking?
USPS First-Class Mail letters, large envelopes or flats, and postcards do not include tracking. Use services that include tracking when you need real time visibility and delivery confirmation.
How do I locate tracking for a past shipment I created in Stamps.com?
Use print history search in the History tab, click the Status link, then open the shipment to view scans and status. It is the fastest way to investigate orders.
What if I entered a tracking number with spaces or dashes?
No problem. Paste the USPS tracking number with no spaces or dashes on the Stamps.com tracking page. The system will return the correct results.
A USPS package is missing. What should I do next?
Start with the tracking history you have, then use the USPS Find Missing Mail resources or contact USPS by email or phone to escalate the search.
Can I get a refund for a tracked label I did not use?
Yes. Follow the label refund guidance to cancel unused labels so your records stay accurate and your costs stay clean.
Are there any services that don’t include tracking?
Yes. USPS First-Class Mail letters, large envelopes/flats, and postcards do not include tracking.
Can I use a thermal label printer?
Yes. Thermal printers work great for label-based postage like Priority Mail or Ground Advantage. For NetStamps, use our USPS-approved sheets with any standard inkjet or laser printer.
Do you support international letters and customs?
Yes. You can print postage for international letters and flats, and we guide you through required customs details. When needed, we generate the proper CN22/CN23 forms for smooth acceptance.
What if I print the wrong amount of postage?
If a label was printed but not used, you can void it in your account and request a postage refund within the eligible window. NetStamps sheets are flexible—use remaining stamps as needed.
How do you prevent addressing mistakes?
Built-in address verification standardizes formatting, adds ZIP+4 when available, and flags potential issues before you print. Cleaner data helps avoid surcharges and returned mail.
Can teams share one account?
Yes. Add users with role-based permissions, require cost codes, and track spend with detailed reports. It is easy to scale access while keeping control and visibility.
Can I import addresses?
Absolutely. Upload CSV files, copy-paste lists, or save recipients as you print. Presets and an address book help you repeat common mailings quickly and accurately.
Can I print return labels?
Yes. Create prepaid USPS return labels for eligible label-based services, include them with outbound mail, and track returns alongside your other items.
What is Stamps.com’s multi-location shipping solution?
Stamps.com’s multi-location feature allows businesses with multiple warehouses, stores, or offices to manage shipping from all locations in one central account. Each location can print shipping labels, access negotiated carrier discounts, and track deliveries — all from the same cloud-based shipping software.
How can Stamps.com help businesses ship from multiple locations?
With Stamps.com, you can assign unique sender addresses and shipping preferences to each site, ensuring accurate postage, correct shipping labels, and streamlined shipping rates management. Orders can automatically route to the nearest fulfillment center to save time and cost.
Can each location have its own carrier accounts and payment method?
Yes. Multi-location accounts allow administrators to manage separate carrier profiles, billing preferences, and return addresses for each branch while maintaining centralized reporting and visibility for the entire organization.
Does Stamps.com support multi-user access for different locations?
Absolutely. You can create individual user logins for each site or team member, giving them secure access to the shipping software without sharing credentials. Admins can set user permissions, monitor activity, and manage labels across all business locations.
How does Stamps.com ensure shipping consistency across locations?
Every location operates from the same account configuration, so label formats, carrier settings, and shipping services remain consistent. Standardized templates help ensure every shipping label includes the correct brand information, return address, and service level.
Can I track shipments from multiple locations in one dashboard?
Yes. The Stamps.com dashboard provides complete visibility into shipments from all business locations. You can filter by location, carrier, date range, or delivery status to view detailed tracking and shipping estimates in one centralized place.
What carriers are available for multi-location businesses?
Stamps.com supports USPS®, UPS®, and DHL® for domestic and international shipments. Each location can choose its preferred carrier, or headquarters can centrally manage carrier selection and apply shipping discounts automatically.
Can I compare carriers and shipping rates across locations?
Yes. Stamps.com’s compare carriers tool lets each location view real-time shipping rates from multiple carriers and select the most cost-effective or fastest service available. It helps ensure each branch is always choosing the best option for every shipment.
Does Stamps.com offer reporting or analytics for multi-location accounts?
Yes. Admins can access shipping reports that track postage spending, volume, and performance by location. These analytics help optimize carrier use, reduce costs, and identify opportunities for efficiency across your multi-location shipping network.
How can I set up a Stamps.com account for multiple business locations?
You can start by creating a single Stamps.com business account and enabling multi-user or multi-location settings within the account dashboard. From there, you can add additional sites, assign roles, and connect carrier accounts or integrations.
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