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Frequently Asked Questions

How much does Stamps.com cost per month?

Plans start at just $20.99/month, with no long-term contracts or expensive equipment leases. Every plan includes built-in postage and shipping discounts, label and envelope design, free pickups with all top carriers, contacts and address book management, reporting, and more. Larger businesses can upgrade to multi-user and multi-location plans with centralized controls and reporting.

Is Stamps.com cheaper than USPS?

Yes. Stamps.com provides automatic access to Commercial Pricing and negotiated discounts that aren’t available at the Post Office. You can save up to 87% on USPS® rates, 82% on UPS®, and 40% on package insurance for items valued over $200. Unlike postage meters or DIY trips to the Post Office, there are no hidden fees, ink costs, or equipment leases.

Who owns Stamps.com?

Stamps.com is part of Auctane, a global leader in shipping and logistics software that includes ShipStation, Metapack, Packlink, and others. Together, Auctane companies empower millions of businesses to ship smarter, save money, and scale with confidence.

How can I contact Stamps.com?

Our support team is always here for you:

  • Support for Consumers and Small Businesses: 855-889-7867 (Mon–Fri, 8am–8pm CT) or [email protected]
  • Support for Multi-location Organizations: 877-782-6785 (Mon–Fri, 8am–8pm CT) or [email protected]
  • Help Center: 24/7 online access to FAQs, guides, and troubleshooting resources
  • Online Chat: Access to live gents (Mon–Fri, 8am–8pm PT) and AI-powered responses to help troubleshoots issues right from within the app.

Can I print multiple shipping labels at once?

Yes. Stamps.com allows you to print up to 10,000 labels in one click.

Can I import my orders from Shopify, eBay, Amazon, and other stores?

Yes. You can connect your shopping carts and marketplaces including Shopify, eBay, Amazon, and Etsy with Stamps.com in under 5 minutes. You can also import your orders from a CSV file, Microsoft Excel, XML, or your own ODBC.

Can I create a Return Shipping Label?

Yes. After you're printed your shipping label, you can generate a pre-addressed pre-paid return label your clients can use to send items back.

Can Stamps.com help me track my postage spending?

Yes. Our reports show you you activity and total spend by carrier, mail class, shipping service -- so you always know how much you send. You can customize your reports by date and, if you are on our multi-location plan, you can also view activity and spend per location and user.

How fast is Priority Mail International?

Generally, it takes Priority Mail International six to ten business days. USPS hands off shipments at the border of the destination country before  the local postal service completes the delivery.

How fast is Priority Mail Express International?

Delivery is made by the country's postal service in 3 - 5 business days, depending on the destination.

Judy Galani

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