Frequently Asked Questions
How It Works
What can I do with Stamps.com?How does Stamps.com work?
How is it possible to print postage from a PC?
What are indicia?
What about batch mailings to my clients or customers?
Hardware & Supplies
Do I need to purchase any additional hardware?What supplies do I need?
How many NetStamps are available per sheet or per roll?
What printer do I need to purchase for the NetStamps rolls?
Administration & Reporting
Can Stamps.com help me track my postage spending?Can I see how much postage has been printed by each location?
Can I add and delete accounts from the website?
Billing
How much does it cost?What if I decide to cancel?
Do you mark-up postage?
Can I have a master account that everyone draws on for postage?
Security
How do I prevent unauthorized use?How do I prevent employee fraud?
Set-up
Will this work with our company's firewall?Can I set this up on our server or do I have to install on everyone's desktop?
What does IT have to do?
Do I need multiple log-ins for different users in an office?
FedEx
Do I need a FedEx account to print FedEx shipping labels?If I already have a FedEx account, do I need to create a new one to print shipping labels with Stamps.com?
How much can I save on my FedEx shipping with the Stamps.com Premier savings rates?
Will my monthly bill from Stamps.com include FedEx print charges?
Why was the rate I saw in Stamps.com different from the amount I was billed by FedEx after the package was delivered?
How It Works
What can I do with Stamps.com?
Print NetStamps (postage). Print shipping labels. Print directly on envelopes to create professional-looking mail. Send Certified Mail without having to go to the Post Office. Add Stamps.com insurance to protect your valuable items. Use free Delivery Confirmation™ on your Priority Mail®. Keep track of postage spent with client codes and easy reporting. You can do it all.back to top
How does Stamps.com work?
Think of it as a bank account for postage. The postage that you print will automatically be deducted from your Stamps.com account. You incur no surcharge on postage. Your postage solution administrator reviews expenditures online by individual, location, mail class or reference code.back to top
How is it possible to print postage from a PC?
Stamps.com holds 70 U.S. patents, 9 international patents and has 101 patent pending applications. We invented the technology to print an information based indicia from your PC.back to top
What are indicia?
Preprinted marking on mailpieces which show that postage has been paid by the sender.back to top
What about batch mailings to my clients or customers?
With Stamps.com, it's incredibly easy to send batch mailings for billing or any other client communications. The Stamps.com software helps you manage your customer address books, or import your mailing lists from other software programs.back to top
Hardware & Supplies
Do I need to purchase any additional hardware?
No. You only need your PC, an Internet connection and a printer. We will send you a free digital scale. However, we do offer specialized postage printers through our online store.back to top
What supplies do I need?
No supplies are necessary if you print directly onto envelopes or plain paper for shipping labels. For your convenience, we have sheets of NetStamps, NetStamps on rolls, Certified Mail forms, mailing supplies, printers, shipping labels, packing supplies and more through our online store.back to top
How many NetStamps are available per sheet or per roll?
NetStamps come in sheets of 20. We sell them in packages of 5 or 250. Our rolls of NetStamps come in a package of 500 labels.back to top
What printer do I need to purchase for the NetStamps rolls?
The Stamps.com Postage Printer or any Dymo printer will work!back to top
Administration & Reporting
Can Stamps.com help me track my postage spending?
With Stamps.com, you can track your mailing and shipping spending to the penny! You can even use your own internal reference codes to make sure everything is billed properly. Corporate plans have up to 1000 reference codes.back to top
Can I see how much postage has been printed by each location?
Yes, you can see the postage printed by location, by reference codes, mail class and transaction detail.back to top
Can I add and delete accounts from the website?
No. You can add and delete accounts by emailing or calling your corporate account representative.back to top
Billing
How much does it cost?
Our corporate plans start at $39.99 per location. That's a significant cost savings over the cost of a traditional postage meter. We also provide volume discounts for more than 5 locations. All of our plans come with absolutely NO hidden costs or mandatory long-term commitments.back to top
What if I decide to cancel?
Unlike other postage meter solutions, we do not require long-term commitments; in fact, we reward you for them by providing steep discounts! We do charge a cancellation fee to cover the administrative burden of cancellation processes.back to top
Do you mark-up postage?
No. We charge a monthly service fee and the cost of any supplies you purchase from our online store. However, there are no supplies necessary to use the service.back to top
Can I have a master account that everyone draws on for postage?
Yes. We have a 3rd party billing provider that sets up a credit account that allows all other accounts to draw against. There's no plastic, and your employees will not have access to your account numbers. The money you are allowed to charge each month depends on your company's credit worthiness. All of your locations would draw postage against the master account, so you can see how much folks are spending across the board while only having one postage bill to pay each month.back to top
Security
How do I prevent unauthorized use?
Each account is password protected. A secret question is the only way the password can change, and the administrator sets the secret question to control the use of the software. An administrator can also cancel a location at any time.back to top
How do I prevent employee fraud?
Companies love that they can track each postage amount printed back to the individual computer. Knowing this information prevents employee fraud. Additionally, reference codes provide insight into what people are spending postage funds on and provide an opportunity for easy expense tracking.back to top
Set-up
Will this work with our company's firewall?
Absolutely! Stamps.com requires an Internet connection and generally does not have any challenges connecting through your company's firewall.back to top
Can I set this up on our server or do I have to install on everyone's desktop?
In general, the Stamps.com application must be installed on individual PCs. We are compatible with Citrix servers. If you have another server application, we can provide you with a PDK (Postage Development Kit). The cost is the same as our regular corporate service.back to top
What does IT have to do?
In some cases, if your users do not have administrative rights to their machine, an IT representative will have to do the initial install. We handle the account set-up on the back-end here, so total install time on your end is only about two minutes. From time to time, we will require that your software be updated (e.g. when postal rates change). Over the last several years, we have averaged less than one mandatory update each year. Our update generally takes less than two minutes to complete.back to top
Do I need multiple log-ins for different users in an office?
Yes. Stamps.com is a licensed product, and as such requires distinct log-ins per user. We do this to protect our customers' security, so you can track postage printed from each user at each PC, as well as close accounts at will if you have employee turnover.back to top
FedEx
Do I need a FedEx account to print FedEx shipping labels?
Yes. It's easy to do and it doesn't cost anything to open an account.back to top
If I already have a FedEx account, do I need to create a new one to print shipping labels with Stamps.com?
No. You can simply enter your current FedEx account number into Stamps.com and print from the convenience of one application.back to top
How much can I save on my FedEx shipping with the Stamps.com Premier savings rates?
Up to 10% on FedEx Express® packages and up to 5% on FedEx Ground® packages over 10 lbs. For details, click here.back to top
Will my monthly bill from Stamps.com include FedEx print charges?
No. Your FedEx account will be charged separately when you use their service. Some accounts may be charged on a per-shipment basis, while others may be charged on a monthly bill. Account billing questions need to be addressed to FedEx, not Stamps.com.back to top
Why was the rate I saw in Stamps.com different from the amount I was billed by FedEx after the package was delivered?
Stamps.com is only authorized to provide FedEx rate quote estimates. All final charges are assessed by FedEx after a package has been delivered. Courtesy rates provided by Stamps.com are generally the same as the final delivered price, but several factors can cause surcharges that FedEx will charge at their discretion. Account billing questions need to be addressed to FedEx, not Stamps.com.back to top
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