STAMPS.COM WINS GOLD MEDAL AT AMERICAN TELESERVICES ASSOCIATION WEST COAST CALL CENTER OLYMPICS
LOS ANGELES – June 29, 2011 – Stamps.com® (Nasdaq:STMP), the leading provider of USPS® postage online and shipping software to approximately 400,000 customers, won the Gold Medal for Best Innovation in Customer Service at the Call Center Olympics presented by the American Teleservices Association West Coast Chapter.
As a contender in the Best Innovation in Customer Service category, Stamps.com was evaluated on its approach and methodology to achieve the optimal customer experience and the company demonstrated its innovation in customer service with impressive statistics. Leading call centers from the western United States competed for gold, silver and bronze.
“Winning this award validates our commitment to providing an environment that rewards the hard work and innovation of our call center representatives, which translates into a great overall experience for our customers,” said Stamps.com President and CEO Ken McBride.
Stamps.com (Nasdaq:STMP) is a leading provider of Internet-based postage services. Stamps.com’s service enables small businesses, high-volume shippers, enterprise shippers, and consumers to print U.S. Postal Service-approved postage with just a PC, printer and Internet connection, right from their home or office. The Company targets its services to small businesses and home offices, and currently has PC Postage partnerships with Avery Dennison, Microsoft, HP, Office Depot, USPS and others.
About the American Teleservices Association
The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. Founded in 1983, the American Teleservices Association represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide.
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