Jennifer Tellerday and her mother have run Hillview DPM together since 1997, when they purchased the San Jose-based commercial printing business from its previous owner. Nearly 29 years later, the two co-owners still manage day-to-day operations themselves, including getting every order out the door.
For a business that ships up to 10 packages each day, fulfillment is a constant presence in the workday. For years, Tellerday managed it through a combination of carrier accounts and post office trips. The process worked, but unpredictable fees made it difficult to know what shipping would actually cost until the bill arrived. When someone she trusted recommended Stamps.com, she didn’t need to conduct a lengthy search for small business shipping software. She just needed something that worked.
Tellerday configured Stamps.com herself in a single afternoon, with no technical help and no integrations required.
“I didn’t know what to expect for the setup,” she said. “But I was pleasantly surprised at how easy it was.”
That ease of use mattered for an operation without dedicated IT support. The right small business shipping software had to be something Tellerday could get running on her own and hand off to her team without a learning curve. Stamps.com delivered on both counts.
Once Stamps.com was up and running, Tellerday’s daily shipping routine shifted in a way she hadn’t anticipated.
I can squeeze in my shipping between other tasks.
Jennifer Tellerday, General Manager, Hillview DPM
That kind of flexibility changes the texture of a workday. Before, fulfillment demanded focused, dedicated time. Now, Tellerday prints labels and tracks shipments without stopping her other work, and customers receive automatic delivery notifications without any manual follow-up.
“I no longer have to stop and send a separate email with tracking info to my customers,” she noted.
The financial impact was just as significant. Stamps.com provided upfront pricing across carriers, so as long as addresses, weights, and dimensions were entered correctly, the cost shown was the cost paid. No surprises at the end of the month.
The result: at least 30% in shipping cost savings. Combined with roughly an hour saved each week and three to four fewer post office trips, the cumulative effect on a lean two-person operation has been substantial.
Word of mouth brought Tellerday to Stamps.com, and word of mouth is how she passes it along. For anyone weighing small business shipping software options, her advice is direct.
“We have been using Stamps.com for almost seven years now and I am so glad I switched,” she said. “Plus my shipping costs have gone way down. Just try it out. It will save you so much time, headaches, and cost.”
Curious what Stamps.com could save you? Find out with our time savings calculator, then start your free trial.
reduction in shipping costs
hour saved weekly on shipping labels
fewer post office trips per week
