How Veolia North America streamlined mailing operations and saved time with Stamps.com
Veolia North America is the largest environmental company in the world, operating wastewater treatment plants, providing environmental cleanup services, and handling everything from radiation remediation to waste management. At their Palm Springs facility, Billing Specialist Greg Paige processes the billing for all sewer customers, along with managing mailing for new customer and vendor information packets—a process that was consuming more time and money than it should.
For years, Paige relied on trips to the post office to purchase stamps. But as mailing needs grew, the company decided to try a more sophisticated solution: Pitney Bowes equipment.
The Pitney Bowes problem
What seemed like a step forward quickly became a daily hassle. The Pitney Bowes machine created more problems than it solved, turning simple mailing tasks into time-consuming ordeals.
“You had to take that machine in so they could audit it and make sure you’re not cheating, which was a pain,” Paige explained. “Plus, it was expensive.”
The equipment had to be housed in a separate office, forcing him to leave his desk whenever mailing was needed. Beyond the inconvenience, the company struggled with accurate postage calculations, often overspending on shipping costs.
The inefficiencies were mounting:
- Daily audits: Machine required regular check-ins for compliance
- Separate location: Equipment housed away from Paige’s main workspace
- High costs: Expensive equipment and operational fees
- Postage guesswork: Difficulty calculating accurate shipping costs
- Workflow disruption: Constant interruptions to handle mailing tasks
Veolia needed a better solution.
Making the switch to Stamps.com
After researching online reviews and finding consistently positive feedback about Stamps.com, Paige decided to make the switch. The onboarding process proved refreshingly simple compared to his previous experience.
“It was super easy,” Paige recalled. “I just filled out a form online and they mailed me everything I needed. I got it, installed the scale, and the software popped up on screen. It was easy from there.”
Immediate improvements
The difference was immediately apparent.
“Stamps.com is way easier,” Paige explained. “With Pitney Bowes, we had to have the machine in a separate office. Now I can use Stamps.com straight from my desk. I’ve got a scale right next to my desk that’s connected to Stamps.com, so it’s very easy. It’s convenient, fast, and efficient.”
Measurable results
Since implementing Stamps.com in 2012, Veolia has seen significant improvements across mailing operations:
- Time savings: Paige estimated saving approximately one hour per week by eliminating trips to the post office
- Cost efficiency: Reduced fuel costs and accurate postage calculations eliminated overspending
Workflow improvements: Desktop convenience meant no more disruptions to daily tasks
The post office is three miles from here, so I don’t have to worry about spending money driving over there. Time is money.
Greg Paige, Billing Specialist, Veolia North America
The solution delivered benefits that went beyond simple time savings.
“Before with the Pitney Bowes machine, I had to get up and go to the mail room to do it. You can’t imagine how much easier it is and how much time I save,” Paige explained.
The bottom line
When asked to describe Stamps.com’s impact in one sentence, Paige’s response was clear: “It’s like having a post office on your desk.”
Ready to simplify your mailing?
Like Veolia North America, you can transform your mailing operations with Stamps.com. Get accurate postage, save time, and eliminate trips to the post office—all from your desk.
Start your free trial today and see the difference Stamps.com can make for your business.
