How The Chase Agency scaled from a one-man operation to nationwide coverage while streamlining legal mailings
About The Chase Agency
Josh Miller, president of The Chase Agency, built his legal support company from the ground up—starting as a one-person operation working from home 25 years ago. Today, The Chase Agency operates five offices with nationwide coverage, providing essential process service for legal firms across the country.
As a legal support company, The Chase Agency handles critical mailings that must meet strict court requirements. From first-class mailings to certified letters, every piece of mail the agency sends carries legal weight—and the documentation to prove compliance is just as important as the delivery itself.
When manual mailing hits a wall
When a business is built for growth, its foundational processes must scale with it. For The Chase Agency, reaching a volume of hundreds of pieces of mail daily revealed a critical need to automate documentation and fulfillment. The necessary steps required to prepare and send this large volume—including handling postage administration, managing forms, and securing compliance documentation—began to pull staff away from their primary responsibilities. This diversion of resources created operational bottlenecks and impacted the company’s bottom line.
“That was just not sustainable given the volume of mail we sent out,” Miller said.
Faced with strict legal requirements and a high volume of First-Class mailings needing proof of compliance, The Chase Agency set out to streamline their process and uncover new efficiencies. Finding the right technology partner proved difficult as well. The Chase Agency tried other online mailing services but found them lacking due to cumbersome and user-unfriendly interfaces that simply didn’t work for them.
Finding the right platform for legal mailing
Stamps.com and USPS solved these core challenges with a platform built for high-volume legal mailings. The Chase Agency adopted Stamps.com in 2020, transforming their mailing process into something quick and easy that allows them to print directly on envelopes or labels for all their postage needs. Through partnership with USPS, Stamps.com automatically generates certified numbers and creates electronic return receipts for USPS Certified Mail®—streamlining the process while ensuring full legal compliance that meets all USPS standards, including:
- Proof of mailing with a dated receipt
- A Certified Mail tracking number for real-time visibility
- Tracking throughout the delivery process
- Delivery confirmation when the item reaches its destination
- Return receipt options for signature proof, both electronic and physical
After struggling with other platforms, The Chase Agency found Stamps.com’s interface intuitive enough for the entire team to use effectively. The seamless onboarding process made implementation straightforward, and the user management features allowed Miller to easily add and remove team members while controlling permissions—essential for a multi-office operation.
Transforming daily operations
The transformation has been significant across multiple areas, with measurable improvements that directly impact the bottom line. The dramatic time savings allowed the company to focus on core business growth rather than administrative tasks. Miller reflected on the impact, noting that he couldn’t accurately calculate the amount of time Stamps.com saved them, but he couldn’t imagine the time commitment it would have taken to continue with the old-fashioned approach.
Beyond the postage discounts accessed through USPS on Stamps.com, the reporting capabilities proved incredibly helpful for tracking expenses and tax purposes, providing cost optimization that goes well beyond just saving on stamps. The Chase Agency still visits the post office to drop off pre-processed mail, making the process quick and easy. The enhanced accuracy means they know costs at the time of shipping and don’t have to worry about incorrect postage amounts.
Scalable compliance: With built-in documentation, they can handle hundreds of mailings daily while maintaining legal compliance.
Enhanced customer service: The increased efficiency directly impacts their ability to serve clients better and faster.
Operational consistency: The platform has kept them operating consistently and efficiently, even during their busiest periods.
Supporting high-volume operations without adding staff
Perhaps the most impressive impact is how Stamps.com enables The Chase Agency to handle peak volumes without increasing overhead.
We had days where we were mailing hundreds of items. It would not have been possible without Stamps.com unless we added personnel to assist with this process.
Josh Miller, President, The Chase Agency
The platform’s scalability has been crucial for maintaining the agency’s growth trajectory while keeping operational costs under control.
The numbers tell the story: The Chase Agency processes about 2,500 shipments monthly through Stamps.com, with most going through USPS to meet New York legal requirements for process service follow-up mailings.
The bottom line
“It increased our efficiency and provided cost savings and the logistics needed to maintain a smooth operation,” Miller said.
For legal support companies managing high-volume mailings with strict compliance requirements, The Chase Agency’s experience demonstrates how the right technology can eliminate bottlenecks without compromising quality or legal standards. Miller’s advice to other business owners reflects the transformational impact: there were no downsides, and the platform kept them organized while helping their operations run smoothly.
Ready to streamline your legal mailings? Discover how Stamps.com can help your practice operate more efficiently while maintaining full compliance with legal requirements.
