ScanMyPhotos.com went from scanning a handful of photos for local customers to preserving over a billion memories for families across the nation—and shipping sits at the center of every order. By pairing Stamps.com with USPS Priority Mail®, CEO Mitch Goldstone and his team transformed their fulfillment operation into a system so reliable that they rarely think about it.
Goldstone, and his business partner of the past 35 years, Carl Berman, opened their first retail photo labs in Orange County, California in 1990. When digital imaging disrupted the entire industry, he rebuilt the business from the ground up. What emerged was ScanMyPhotos.com—a service dedicated to digitizing printed photos, slides, film negatives, videotapes, and home movies for families and organizations nationwide.
Nearly every order arrives by mail. Customers trust ScanMyPhotos with irreplaceable memories—wedding photos, childhood snapshots, decades of family history captured on film. Getting those materials back safely and quickly isn’t just a service promise—it’s the foundation of the entire business.
In August 2008, The New York Times published a major tech feature on ScanMyPhotos. Overnight, orders exploded.
“Everything changed,” Goldstone explained. “Orders came flying in. We had no infrastructure.”
Before that moment, the team mailed almost nothing—just a handful of local online orders. Suddenly, they were shipping thousands of boxes with handwritten labels and daily trips to the Post Office to refill their Pitney Bowes postage meter. There was no proper tracking, no automation, and no way to keep pace with demand.
Goldstone signed up with Stamps.com immediately. Then came USA Today, The Today Show, and eventually CBS Evening News, featuring two of their customers. Each media appearance drove another spike in volume, and Stamps.com scaled right alongside them.
For ScanMyPhotos, carrier choice came down to one thing: trust.
“When you handle people’s most irreplaceable memories, everything has to be perfect,” Goldstone said. “USPS Priority Mail® gives us the speed and reliability we rely on, and Stamps.com gives us the tools to use it with total accuracy.”
Goldstone attends CES in Las Vegas every year, and his first stop is always the USPS exhibit.
“They’ve been showcasing new mail technology there for many years,” he noted. “Stamps.com is connected with USPS, and it reminds me how central the mailing ecosystem is to American commerce.”
One feature stands out in daily operations: USPS SCAN Forms. Instead of having the post office scan every package individually, the team hands off hundreds of shipments with a single barcode scan.
“It helps organize and enters the tracking system at the same time for accuracy,” Goldstone explained, “speeding the process up.”
Before Stamps.com, manual processes created constant risk. A wrong label or a small typo could mean real trouble for irreplaceable photos.
“Before Stamps.com, we handled everything by hand, and the error rate was high because there were so many manual steps,” Goldstone recalled. “Today, with Stamps.com, our error rate is literally zero. Every label, every address check, and every scan is automated and accurate. When you’re mailing people’s lifetime of memories, you don’t get second chances.”
The features that made the biggest difference:
The time savings have been transformative. Goldstone estimates Stamps.com saves his team three to five hours daily—more than 80 hours each month that used to disappear into manual shipping tasks.
“Nothing we ship can ever go wrong,” he said. “People send us their most precious, irreplaceable pictures, so every label, every scan, every address must be 100% accurate.”
The team has even added a unique customer option: encouraging customers to include GPS trackers, such as AirTags, inside their boxes. Goldstone says 38% of orders now include one, allowing customers to track their memories in real time—in addition to the tracking Stamps.com provides through USPS.
Stamps.com takes the pressure off by automating the steps that used to slow us down or leave room for errors.
Mitch Goldstone, CEO, ScanMyPhotos
ScanMyPhotos has used Stamps.com since 2008—nearly two decades of partnership. In the early days, the team reached out to support more frequently. Today, they rarely need to.
“The system is that reliable,” Goldstone said. “And when we do need help, the response is always fast, accurate, and friendly.”
That reliability matters for a business built on preserving irreplaceable memories.
Stamps.com helped us scale. We could never have preserved more than a billion photos without them.
Mitch Goldstone, CEO, ScanMyPhotos
When asked to describe the impact of Stamps.com in one sentence, Goldstone didn’t hesitate:
“Stamps.com turned shipping into something we never need to worry about—it’s the backbone of our fulfillment operation, and makes complex logistics feel simple. The gold standard for accuracy and trust.”
His advice for other business owners? “Don’t wait. We already did the research for you. Stamps.com is reliable, easy to use, saves money, and built for real growth.”
Your customers trust you with what matters. Trust Stamps.com with your shipping.
Join Mitch Goldstone and thousands of businesses who’ve built reliable fulfillment operations with Stamps.com and USPS. Get batch printing, address verification, SCAN Forms, and the tools to scale—without adding complexity.
