How Bearcat Billing Service transformed from manual mailing to streamlined operations

From employee to entrepreneur

When the medical company Gary Siano worked for was sold, the new owners made it clear they wanted the client base but not the existing team. Gary had spent 11 years building genuine relationships with those clients, and their response gave him the confidence to strike out on his own.

“Enough of them said, ‘We’ll follow you wherever you go’ that I decided to make a go of it,” Siano recalled.

That decision led to the founding of Bearcat Billing Service in 2019. Six and a half years later, the company has grown to serve more than 80 clients throughout the U.S., with most concentrated in New York. But launching his own medical billing operation meant Gary suddenly faced operational challenges he’d never had to consider before.

The mailing challenge

At his previous company, a sister organization had handled all the operational logistics—collating, folding, stamping, and mailing patient bills. 

“Everything was done for us,” Siano explained. “So it was a whole new world of what we needed to do.”

As a medical billing service, Bearcat was constantly mailing bills to patients, making postage a critical piece of their daily operations. The thought of having to visit the post office every couple of days simply wasn’t feasible for a growing business.

Why Stamps.com made sense

While researching solutions, Siano came across Stamps.com and immediately knew he’d found what he was looking for. 

It was one of the first vendor partnerships he established when launching the business in April 2019.

What drew Siano to Stamps.com was the combination of accessibility and flexibility his new business desperately needed. 

“For me, it was ease of use,” he explained. “I could actually go into a portal, print out stamps at my leisure and have them whenever I decided to run bills.”

This was particularly valuable in the early days when Siano didn’t have set schedules. 

“I could be printing out labels at 9 pm. So it was definitely the accessibility, the ease of use, obviously the price.”

The business impact

Immediate cost savings

The cost savings were immediately apparent. 

“Right now it’s like $0.04 cheaper doing it through Stamps.com as opposed to getting stamps from a post office, because we’re dealing somewhat in bulk,” Siano noted. 

When you’re processing hundreds of mailers multiple times per week, those savings add up quickly.

Scaling with growth

Today, Bearcat Billing Service has experienced consistent growth every year since opening, and their postage needs reflect that success. 

“From a dollar perspective, we’re spending over $2,000 a month on postage,” Siano said.

The company typically does their heavy lifting on Mondays and Tuesdays, when they’re sending out anywhere from 200 to 400 mailers at a time. The platform has scaled seamlessly with Bearcat Billing’s growth.

“I’m constantly adding money into the postage account, which is a good thing,” Siano laughed. “That means we’re mailing out a lot of stuff.”

The biggest game changer

When asked about the biggest improvement Stamps.com brought to his business, Siano didn’t hesitate:

For Siano, the decision was so clearly the right fit that he didn’t even research alternatives. 

“I honestly didn’t really look at any other solution because I thought this was a perfect fit,” he admitted.

The bottom line

“The most reliable and affordable way to satisfy your mailing needs,” is how Siano described Stamps.com’s impact on his business.

His advice to other businesses considering the platform? “Do it as soon as you can.”

Bearcat Billing Service demonstrates how the right mailing solution can eliminate operational bottlenecks and scale effortlessly with business growth, allowing entrepreneurs to focus on what matters most—serving their clients. Ready to streamline your own mailing operations? Start your free trial today and experience the same flexibility and cost savings that helped Bearcat Billing grow to 80+ clients nationwide.