Like many multi-location companies, United Federal Credit Union operated without a streamlined mailing and shipping process across branches for decades. Outdated processes had become the norm with a “that’s how we’ve always done it” mentality. When reviewing annual postage costs for 2022, the United Facilities Department noticed that they were overspending and launched an internal investigation.“ We discovered there was no consistent reporting method or easy way to analyze how our postage costs were being spent,” said United Facilities Manager, Blaine Settle.

Before partnering with Stamps.com, United experienced:

  • No unified way to report or analyze mailing and shipping across locations
  • Unnecessary sending expenses and a lack of productivity and control
  • Inefficiencies across branches and an over reliance on costly postage meters

The mailing and shipping solution that tackles multi-location complexity

When auditing the market, United discovered Stamps.com’s web-based solution that cuts costs and offers unified multi-location visibility. Adopting Stamps.com would mean eliminating reliance on bulky postage meters and ending shipping overspending. They found that individual branches could access USPS, UPS, and FedEx services in a single place online and ditch retail rates and reimbursements. With a simplified solution, United found they could unlock better strategy, greater productivity, and major cost savings.

Finding Stamps.com has made me look like a hero in our company.

Blaine Settle, Facilities Manager

Eliminate overhead, create cost-savings

United began using Stamps.com at the beginning of 2023, and the cost savings were immediately noticeable to the United Facilities Department. However, the most valuable change came from the ability to view and report on mailing and shipping activity across locations. With these features, United has implemented necessary process optimizations and forecasting. 


Since partnering with Stamps.com, United has:

  • Created $200,000 and counting in cost-savings in only 10 months 
  • Increased visibility across 40 branch locations and its corporate office
  • Modernized mailing and shipping operations and grew their bottom line
  • Accessed affordable label and postage printing without the post office trip

Today, we can track where everything we spend goes, who spent it, and how they chose to spend it. This gives United a tremendous opportunity to deploy our Continuous Improvement strategy to all areas of the business, including mailing process and costs.

Blaine Settle, Facilities Manager